Ratings based on 979 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2025
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 17 Dec 2024
Couldn’t even get a discount, even though I didn’t stay in the room due to the fact that there was mold as well as water spots throughout the entire room
Comment from Hotel Management
19 Dec 2024 by Hotel Management , Hotel Management
Dear Rachael, We sincerely apologize for the experience you had and the condition of your room. Your feedback is deeply concerning, as providing a clean and comfortable environment is our top priority. While we regret that a discount wasn’t possible, we understand your frustration and are actively addressing these issues to ensure they don’t happen again. We would love the chance to make things right and hope you will consider giving us another opportunity to provide the quality stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 16 Dec 2024
On the website, it said free parking. As soon i check in i was charged for parking.
Comment from Hotel Management
18 Dec 2024 by Hotel Management , Hotel Management
Dear Billy, Thank you for your feedback. We sincerely apologize for the confusion regarding the parking charges and understand how this situation may have been frustrating. We strive to provide clear and accurate information, and it appears there was a discrepancy between the website description and the actual policy. We are reviewing this to ensure all details are communicated clearly moving forward. Your experience is important to us, and we are committed to improving our services. We hope you will give us another opportunity to provide a more seamless and enjoyable stay in the future. Thank you again for bringing this matter to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 15 Dec 2024
by A verified traveler
Posted 1 Dec 2024
TV didn't work service was not very good
Comment from Hotel Management
2 Dec 2024 by Hotel Management, Hotel Management
Dear Tanisha, Thank you for taking the time to share your feedback about your time with us. It is nice to know you had a pleasant stay. However, we are sorry for the issues you encountered in your room. Providing the best customer service is always our motto. Allow us to check what went wrong in your case. We will address the concerns on a priority to ensure they are better cared for as we move ahead. Please return to enjoy a flawless experience on your next visit. Sincerely,Hotel Management
by A verified traveler
Posted 1 Dec 2024
Soon as i checked in i notice a roach on the counter. Wish i did not already pay
Comment from Hotel Management
2 Dec 2024 by Hotel Management, Hotel Management
Dear Derrick, Thank you for your feedback. Providing a clean and bug-free environment has always been our motto. However, we apologize for the issues with your room's upkeep and cleanliness. We take these remarks seriously and ensure they are addressed appropriately by our housekeeping and pest control team. Our staff genuinely cares about providing an enjoyable stay to all our guests. Please consider returning so we can show you the hospitality you always deserve. Sincerely,Hotel Management
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 24 Nov 2024
The biggest terrible thing was as soon as you walked into the room it smelled horrible. I slept with my face covered since I was only there 5 hours. Location was fine 1 mile from dining, 5 min walk to river. But rooms were old, rusted hot plate stove dripping faucet, clean linens. I slept on top off blanket not in the bed & I found 1 baby roach in the tub. Basic breakfast only oatmeal & bagged muffins with coffee & hot cocoa. Staff very helpful & friendly
Comment from Hotel Management
24 Nov 2024 by Hotel Management, Hotel Management
Dear Marianne, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We regret your disappointment. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
