Ratings based on 988 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jun 2024
Overall I was pleased with the facilities and staff. However, I feel the bathroom could use some attention. I think it was also be beneficial to have smart TVs to allow guest to utilize streaming applications if they wished to. Another thing I would’ve liked is a bar service by the pool. It’s such a beautiful area and would be even more enjoyable with that option. As the hotel crowd grew the service didn’t seem to change which was remarkable. Valet parking was useful however there were times we waited for our vehicle because the attendants just hadn’t gone to retrieve it once we had sent the text notification. I would however stay again.
by A verified traveler
Posted 28 Jun 2024
Great place to stay excellent staff beds were super comfortable. Restaurant on site was a little to pricey but we found great little bbq place down the road.
Comment from Hotel Management
29 Jun 2024 by General Manager, Hotel Management
Dear Samatha, We truly appreciate your generous compliments about an excellent stay at DoubleTree by Hilton Hotel Jacksonville Riverfront. Thank you for this fantastic review, and we hope to welcome you again soon.Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 28 Jun 2024
Location
Comment from Hotel Management
29 Jun 2024 by General Manager, Hotel Management
Dear Azzat, Thank you so much for the excellent review of DoubleTree by Hilton Hotel Jacksonville Riverfront. Our downtown location on St. John's River is ideally situated to explore our city's exciting attractions. It was a pleasure hosting you, and we hope you will make us your home whenever you are in Jacksonville!Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
24 Jun 2024 by General manager, Hotel Management
Dear Bria, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by General manager, Hotel Management
Dear Lateria, We are always delighted to see such a positive rating, as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to DoubleTree by Hilton Hotel Jacksonville Riverfront soon!Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 17 Jun 2024
Needs updating
Comment from Hotel Management
18 Jun 2024 by General manager, Hotel Management
Dear Chris, We are glad you chose to stay at our hotel, DoubleTree by Hilton Hotel Jacksonville Riverfront. We appreciate your observations and the opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we anticipate future modernization plans for our hotel. It was our pleasure to host your stay, and we look forward to your next visit.Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 16 Jun 2024
Great
Comment from Hotel Management
16 Jun 2024 by General Manager, Hotel Management
Dear joseph, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at DoubleTree by Hilton Hotel Jacksonville Riverfront so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 9 Jun 2024
Needs updated renovations. Would have loved the option of continental breakfast. Bar could stay open later since there is not much around. Staff were excellent. Very tentative and went above and beyond.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Julia, Thank you for making DoubleTree by Hilton Hotel Jacksonville Riverfront part of your travel plans. We appreciate you letting us know how much you enjoyed our friendly smiles and prompt service. We appreciate your honest comments on a few grounds and look forward to improvement. We look forward to hosting you again soon.Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler from Panama City Beach
Posted 9 Jun 2024
I was highly disappointed in the property itself, desperately needs updating. We had ZERO water pressure in our shower were told it was being worked on. My sister was 2 rooms away with water pressure & despite requesting service it never happened. Worst stay at a Hilton I ever had. Our bathroom also looked as if it had not been cleaned.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Kimberly, We appreciate the feedback about your time with us. We sincerely apologize for the inconvenience you and your sister experienced due to the low water pressure during your stay. We understand how important a refreshing shower is and are actively addressing this issue to ensure a more satisfying experience for all our guests. Your feedback regarding the updates needed in our hotel is greatly appreciated. We are continuously working on plans for ways to enhance our guests' experiences. We hope to welcome you again and provide you with your desired stay. Regards,Shawn D. FrisbeeGeneral Manager
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear Maria, Thank you for the outstanding rating. We are delighted that we could provide you with a great stay at DoubleTree by Hilton Hotel Jacksonville Riverfront from check-in through check-out. We look forward to your return and wish you all the best with your future travels.Regards,Shawn D. FrisbeeGeneral Manager
