Ratings based on 561 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
.
Comment from Hotel Management
12 Nov 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
by A verified traveler from Winter Haven
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 15 Oct 2024
Poor condition
Comment from Hotel Management
16 Oct 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your thoughts with us. We take your feedback seriously and are committed to addressing any concerns regarding the condition of our property. Your input helps us improve for future guests, and we hope to have the chance to provide you with a better experience next time.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Oct 2024
The hotel was okay. The staff was very accommodating and understanding. Sometimes that’s what is needed to make some reviews better. One thing that I could not understand if I am on the second floor. The doors are not closed off at the bottom and we had a cockroach roach that came into our room. I do understand they have them in the area, but how does it get to your room on the 2nd floor.
Comment from Hotel Management
11 Oct 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your feedback and kind words about our accommodating staff. We sincerely apologize for the issue with the cockroach in your room. We are addressing this matter with our pest control team to ensure it doesn’t happen again. Your comfort is important to us, and we appreciate your understanding.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
by A verified traveler from Constableville
Posted 6 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the great review! We're delighted to hear you enjoyed your stay with us. Your feedback is important, and we look forward to welcoming you back for an even better experience next time!Sincerely, Hotel Manager
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
by A verified traveler
Posted 10 Jul 2024
Comment from Hotel Management
11 Jul 2024 by Hotel Manager , Hotel Management
Dear Jaquelina,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by hotel manager, Hotel Management
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager
