Ratings based on 395 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
I liked that it shared a parking lot with a Mexican restaurant! I did get a room with a jetted tub but it was kinda gross so that was extra money I wasted.
Comment from Hotel Management
24 Nov 2024 by Manager, Hotel Management
Hello Heather,We are delighted you enjoyed our convenient location. Rest assured we value your feedback regarding your room and will forward your comments to the appropriate department for review. We hope this experience won't deter you from considering a future visit to experience improvements firsthand.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Scott, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 10 Nov 2024
I booked online. Check in process was quick and easy. Charges were explained thoroughly so I knew exactly what I was paying for. Room was nice and clean. My kids and I were very comfortable.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Tyesha,We are delighted to hear that you enjoyed a smooth check-in process and a comfortable stay in our clean rooms. Thank you for choosing our hotel for your family getaway. We hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 14 Oct 2024
There was no staff to check myself or another customer in. When we called, the person working said they were helping a customer at their room. That is understandable. She did get there relatively quick afterwards. I felt bad for her as she was brand new with zero training. She was not able to look up our reservation as she had not been trained to do that. She had to take our info on paper to give to the manager the next day. She was very kind. I felt bad for her.
The room was clean. But the room was sketchy. The door had to be forced shut to get the lock to engage. Even then it looks like the door had been busted into at a previous time as the door frame was busted. We didn't feel secure at all. There was also some renovation that looks like was attempted. They put in flooring but didn't complete it to the wall. So there were gaps where the flooring met the wall. There were places that it appeared things had been on the wall but were now not there and the wall never got redone.
The bathroom door, when shut, not locked, got me stuck inside. I had to have my husband open it from the otherside. And even then he had to push on it hard to get it unstuck.
Overall, it was not a great or even somewhat passable experience. We will never stay here again.
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Veronica, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We understand your concerns and will address them with our team for improvement. Thank you for bringing these issues to our attention, and we hope you consider reaching out to our management directly with any further feedback.
by A verified traveler
Posted 13 Oct 2024
Quiet clean Hotel
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Tasa,We're pleased to hear you found our hotel to be quiet and clean. We appreciate your feedback and hope you had a pleasant stay overall. If you have any further comments or suggestions, please don't hesitate to reach out to our management team.
by A verified traveler
Posted 13 Oct 2024
Toilet was broken and needed more towels and had a smell
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Donald, We regret to hear about the inconvenience you encountered during your stay. Your feedback is valuable, and we have shared these details with our team to ensure prompt attention and service for our future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 30 Sep 2024
Would be 5 stars, but the drain plug in the shower would not stay open. Great staff, very friendly. Highly recommend.
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Edgar, We appreciate your kind feedback regarding our friendly staff. For any concerns encountered during your stay, please feel free to reach out to our management team. Thank you for recommending our hotel, and we hope to welcome you back soon.
by A verified traveler
Posted 6 Sep 2024
The facility was fine. The road construction is a nightmare. The pool was algae green and not maintained.
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Linda,We're glad to hear you found the facility satisfactory. We apologize for any inconvenience caused by the road construction and will share your feedback regarding the pool with the appropriate team for further review. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 26 Aug 2024
second floor ice machine and soda machine out of order
Comment from Hotel Management
29 Aug 2024 by Manager, Hotel Management
Hello William,Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused during your stay. We advise guests to contact the front desk for assistance with any issues they may encounter in the future.
by A verified traveler
Posted 25 Aug 2024
Big Infested
Comment from Hotel Management
28 Aug 2024 by Manager, Hotel Management
Hello Melinda, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
