Ratings based on 759 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Safe, clean, quiet place to sleep. No complaints about any of that.
It was clear that some maintenance has been deferred. In my room, the carpet was frayed and the tack strip that holds carpet was exposed. I accidentally stepped on the strip and poked a staple into my heel.
by A verified traveler
Posted 13 Nov 2024
Property is undergoing a rebuild…
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Thank you for your feedback
by A verified traveler from Chicago
Posted 8 Nov 2024
Place is dirty walls were chipped making it unsafe
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Thank you for your feedback. We are currently undergoing renovations and appreciate our guests patience during this time.
by A verified traveler
Posted 28 Sep 2024
Above average, being renovated
Comment from Hotel Management
5 Nov 2024 by General Manager, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 21 Sep 2024
Muy buena
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Thank you for your review!
by A verified traveler
Posted 11 Sep 2024
The hotel was being renovated. The room we had was not the best. We asked for more towels and my husband had to go down and found the front desk attendant chatting with his co workers. Not coming back!
Comment from Hotel Management
23 Sep 2024 by General Manager, Hotel Management
Thank you for your feedback. We apologize for the issues you encountered. I will speak with our front desk staff to ensure that rooms are fully stocked.
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
28 Aug 2024 by General Manager, Hotel Management
Thank you for your review. However, we would love to know what we could do to improve your rating!
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
28 Aug 2024 by General Manager, Hotel Management
Thank you for your review!
by A verified traveler
ABORT MISSION!
Posted 11 Aug 2024 on HotelsI booked a room here for the weekend because I had to be in Springfield where my father is hospitalized. Outside and the lobby are in good condition. The bathroom was huge that was the only positive. I picked up the clock to set the time and out crawled cockroaches! I called the front desk to inform management who then came to my room, glanced around said he didn't see anything and asked what I wanted him to do about it? I said a pest free room or a refund. Both were denied. I packed up and left and am currently battling the hotel,the booking site and Wyndham to get my money back or credit for alternate lodging.
Comment from Hotel Management
28 Aug 2024 by General Manager, Hotel Management
Thank you for your feedback. We apologize for any inconvenience or issues during your stay.
