Ratings based on 144 Verified Reviews
1.5 Room cleanliness
2.2 Service & staff
1.7 Room comfort
1.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sallis
Posted 7 Oct 2024
i could not checkin. although there was a lite open sign, no one was thete. when i tried calling, there was a three option message. the option that i chose was a transfer into nowhere. this occurred around 11:30pm on october 5th. Bottom line i received no service.
Comment from Hotel Management
7 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your check-in experience. We understand how frustrating this situation must have been for you.
Our team sincerely regrets the lapse in service and we assure you that this is not reflective of our standards. We will investigate the matter immediately and take necessary actions to rectify it.
Should you require further assistance or would like to discuss this matter in detail, please feel free to reach out to us at guestsupport.na@oyorooms.com. We value your feedback and hope to have the opportunity to make it up to you.
Best regards,
Team OYO
by A verified traveler
Posted 17 Dec 2023
I never got the room. I was told there where no more rooms available. Eventhough i booked online at least 8 hours before my arrival.
Comment from Hotel Management
3 May 2024 by Ammy, Hotel Management
Hi, Maccharlesper! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.
by A verified traveler
Posted 12 Dec 2023
I hated my stay. We had to find out own room. They were all covered in roaches. We had no TV and no pillows or blankets on the bed. We had bought 2 rooms and could only use one. That one had NO KNOB in the shower so we had no hot water. No toilet paper. No locks on the doors. It was absolutely disgusting and had hookers and drug addicts everywhere and sleeping In the corridors. Would never recommend this place for anyone or anything!!
Comment from Hotel Management
3 May 2024 by Ammy, Hotel Management
Apologies for the problems you had faced, Joe! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.
by A verified traveler
Posted 10 Nov 2023
Be careful here, we almost got our car stolen before checkout time!
by A verified traveler
The worst motel in the world!
Posted 9 Nov 2023 on HotelsStop stop stop don’t even consider staying at this dump. This has been the worst motel I have ever stayed at and I’ve stayed at some dumps. Roach infested hookers drugs the whole 9 yards runaway. I have absolutely nothing good to say about this place look at the pictures.
by A verified traveler
Posted 9 Oct 2023
by A verified traveler
Posted 25 Sep 2023
The staff is amazing it's the tenants that make the property so terrible and unsafe.
Comment from Hotel Management
13 Oct 2023 by Eva, Hotel Management
Sincere Apologies, Monica! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva
by A verified traveler
Posted 9 Sep 2023
I’m not staying in this hotel. I can’t check in. Nobody on the reception. And also it’s unsafe and trashy place.
Comment from Hotel Management
11 Sep 2023 by Eva, Hotel Management
Sorry for the hassle you faced, Vladislav! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva
by A verified traveler
Posted 4 Sep 2023
The hotel looked old and runned down.
Comment from Hotel Management
11 Sep 2023 by Barbara, Hotel Management
Hi, Michael! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
by A verified traveler
Posted 20 Jul 2023
This place was filthy. The bedding was badly stained. Both of the rooms we were shown reeked badly of stale cigarette smoke. There was no top sheet, wash cloths, towels or any other necessity of traveling. I finally got 1 towel and wash cloth from the front desk. It was still wet, and badly torn. The entire facility was in disrepair. AVOID AT ALL COSTS.
Comment from Hotel Management
25 Jul 2023 by Eva, Hotel Management
Hi, Andrew! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time. Regards, Eva
