Ratings based on 574 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Pam,We appreciate you choosing to stay at our hotel. We hope you had a pleasant experience overall and look forward to welcoming you back soon!
by A verified traveler from Philadelphia
Posted 27 Oct 2024
they where rude and lied about having breakfast, roach infested
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Trina, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 8 Oct 2024
Everyone is so nice..
Comment from Hotel Management
9 Oct 2024 by Brand Experience Team, Hotel Management
Hi Markeesa Renee,Many thanks once again, and we look forward to your next visit. Maz K.#Team6
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Manager, Hotel Management
Hello Kimberly,We are thrilled to hear that you had an excellent experience during your stay! We hope to welcome you back to our hotel soon for another fantastic stay.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Manager, Hotel Management
Hello xavier,We are thrilled to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 5 Sep 2024
Clean your rooms thoroughly
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Emmanuel,Thank you for sharing your feedback with us. We appreciate your comments and will address them with the housekeeping team. We strive to provide a comfortable and enjoyable stay for all our guests.
by A verified traveler
Posted 7 Aug 2024
The rooms are dirty and nasty wirh bugs
Comment from Hotel Management
8 Aug 2024 by Manager, Hotel Management
Hello James, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
3 Aug 2024 by Manager, Hotel Management
Hello John,We're glad you chose our hotel for your stay! Should there be any concerns from your visit, please don't hesitate to contact us so we can address them accordingly. We look forward to welcoming you back soon!
by A verified traveler
Posted 30 Jul 2024
Location is good
Comment from Hotel Management
31 Jul 2024 by Manager, Hotel Management
Hello Jairo,We are pleased to hear that you enjoyed our hotel's convenient location. We appreciate your feedback and hope you had a pleasant stay overall. Thank you for choosing to stay with us!
by A verified traveler
Posted 27 Jul 2024
Sheets were dirty, walls were dirty, fridge was not in place or plugged in and it was broken, saw cockroaches, one of us got bit by something in the room a spider possibly.
Comment from Hotel Management
29 Jul 2024 by Manager, Hotel Management
Hello Ashley, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
