Ratings based on 569 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Manager, Hotel Management
Hello Kimberly,We are thrilled to hear that you had an excellent experience during your stay! We hope to welcome you back to our hotel soon for another fantastic stay.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Manager, Hotel Management
Hello xavier,We are thrilled to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us. We hope to welcome you back soon for another fantastic stay!
by A verified traveler
Posted 5 Sep 2024
Clean your rooms thoroughly
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Emmanuel,Thank you for sharing your feedback with us. We appreciate your comments and will address them with the housekeeping team. We strive to provide a comfortable and enjoyable stay for all our guests.
by A verified traveler
Posted 7 Aug 2024
The rooms are dirty and nasty wirh bugs
Comment from Hotel Management
8 Aug 2024 by Manager, Hotel Management
Hello James, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 30 Jul 2024
Location is good
Comment from Hotel Management
31 Jul 2024 by Manager, Hotel Management
Hello Jairo,We are pleased to hear that you enjoyed our hotel's convenient location. We appreciate your feedback and hope you had a pleasant stay overall. Thank you for choosing to stay with us!
by A verified traveler
Posted 27 Jul 2024
Sheets were dirty, walls were dirty, fridge was not in place or plugged in and it was broken, saw cockroaches, one of us got bit by something in the room a spider possibly.
Comment from Hotel Management
29 Jul 2024 by Manager, Hotel Management
Hello Ashley, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 20 Jul 2024
Bedbugs
Comment from Hotel Management
20 Jul 2024 by Manager, Hotel Management
Hello Chancey,We take all guest feedback seriously and have protocols in place to address any potential concerns. We encourage you to reach out to our management team so they can investigate this matter further. Your comfort and satisfaction are top priorities for us.
by A verified traveler
Posted 20 Jul 2024
Bedbugs
Comment from Hotel Management
20 Jul 2024 by Manager, Hotel Management
Hello Chancey,We take all guest feedback seriously and will address this matter promptly. Rest assured, your concerns have been noted, and we will look into this immediately.
by A verified traveler
Posted 6 Jul 2024
If I could I would give negative stars. This hotel is filthy and not maintained correctly. The comforter had dried blood and a burnt hole in it. The bathroom had painted over blood splatter. Avoid this location at all possible. DO NOT STAY HERE!
Comment from Hotel Management
9 Jul 2024 by Manager, Hotel Management
Hello Kendall, We appreciate your feedback and are sorry to hear about your experience. We take cleanliness and maintenance seriously, and we will address these concerns with our team to ensure our high standards are upheld. Thank you for bringing this to our attention.
by A verified traveler
Posted 3 Jul 2024
Comment from Hotel Management
25 Jul 2024 by Manager, Hotel Management
Hello Marchelle,We are thrilled to hear that you had a wonderful stay with us! It was a pleasure having you as our guest, and we hope to welcome you back soon for another exceptional experience.
