Ratings based on 987 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Good service
Comment from Hotel Management
4 Nov 2024 by Charles, Hotel Management
Thanks! See you next time!
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Charles, Hotel Management
Thanks, see you on next visit!
by A verified traveler
Posted 15 Oct 2024
Convenient lAst minute decision to stay. Very enjoyable experience.
Comment from Hotel Management
15 Oct 2024 by CharlesW, Hotel Management
Thanks for choosing Hilton Jackson.
by A verified traveler
Posted 15 Oct 2024
Clean property. Good accommodation.
Did not like bathroom - older - need updating. Bulb was out. No body wash soap. Hair dryer worked intermittently.
Comment from Hotel Management
15 Oct 2024 by Charles W., Hotel Management
Thanks for the feedback!
by A verified traveler
Posted 13 Oct 2024
Didn't how to go far all the amenities was right at distance the room 801 was outstanding the cleanest the safety
Comment from Hotel Management
14 Oct 2024 by CharlesW, Hotel Management
Thanks for the feedback! See you next time.
by A verified traveler
Posted 13 Oct 2024
Great service
Comment from Hotel Management
13 Oct 2024 by CharlesW, Hotel Management
Thanks for feedback. Hope to see you again soon!
by A verified traveler
Posted 13 Oct 2024
Overall it is a little outdated, particularly for a Hilton and for the cost. The box of one bed has a large area of stain.
Comment from Hotel Management
13 Oct 2024 by CharlesW, Hotel Management
Thank you for staying with us here Hilton Jackson. We understand the importance of delivering a reliable stay experience and sincerely apologize for an experience that did not meet the expectation. We value your feedback and assure you that our team will use it to make the necessary improvements. Thank you!
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Gerica Branson, Hotel Management
Thank you for the great comments.
by A verified traveler
Posted 6 Sep 2024
The staff were very nice. The rooms were clean. The bathroom was a very nice size which I like because I need room to do my hair and make up.
Comment from Hotel Management
6 Sep 2024 by Charles W., Hotel Management
Thanks for your feedback!
by A verified traveler
Posted 5 Sep 2024
Property starting to age; with little signs of upkeep.
Comment from Hotel Management
6 Sep 2024 by Charles W, Hotel Management
Thanks for feedback!
