Ratings based on 986 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
decorated beautifully, great staff, hot tub completely cold, valet expensive ($63 for 2 nights), tub very slow to drain.
Comment from Hotel Management
16 Dec 2024 by Customer Service, Hotel Management
Christine, thank you for sharing your feedback. It's great to hear that you appreciated the beautiful decor and our amazing team members. The concerns you experienced with the amenities are taken seriously, and efforts are always made to ensure all facilities meet guest expectations. Your feedback regarding the valet pricing has been noted for review. We hope to have the opportunity to improve your experience in the future.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Customer Service, Hotel Management
Marxie, thank you for providing your rating. The team values your feedback and is committed to enhancing our services. If there are any details you would like to share regarding your experience, feel free to reach out directly. Your input is important to us.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Customer Service, Hotel Management
Cory, thank you for choosing the Hilton Garden Inn Jackson Downtown. It’s great to know you had a pleasant stay with us. We look forward to welcoming you back in the future.
by A verified traveler
Posted 13 Dec 2024
My bathroom was unclean at check-in time. I called down to the front desk 3 times about it and third time I was told there was nothing that could be done until housekeeping comes in the next morning. I was traveling with a newborn, and I was told that they were unable to bring me towels to the room and that I had to go to the lobby to get them. I was able to Clorox down my bathroom until I saw bloody tissue in the shower. At checkout, the hotel manager tried to help however, I feel there is much more that needs to be done to correct the situation. Historically, this is a very nice hotel which I have been staying in often upon visiting my alma mater- Jackson State and my family over the years. I hope to see this hotel turn its service around to be a little more professional and accommodating to it guests.
Comment from Hotel Management
13 Dec 2024 by Customer Service, Hotel Management
Heather, thank you for sharing your thoughts. It is concerning that the service during your stay did not meet your expectations. The team appreciates your feedback and will be using it to look at ways to improve service and guest accommodations. Your continued visits are truly valued, and efforts will be made to ensure guests feel more comfortable in the future.
by A verified traveler
Posted 11 Dec 2024
The pool needed a good cleaning and probably should have pest control sent out to spray for bugs. The hot tub was broken even after I had called a day before to check and make sure it was working bc this was one of the main reasons we chose this hotel. Room was decent and blackout curtains were nice and we slept well, but cleaning crew needs to be more thorough bc we found used food container under the edge of the bed. Yuck!!
Comment from Hotel Management
12 Dec 2024 by Customer Service, Hotel Management
Rikki, thank you for sharing your feedback. It's unfortunate there were issues affecting your stay related to the recreational facilities and cleanliness. It's good to hear you found the room comfortable and appreciated the blackout curtains. Your insights are valued and help us aim for improvement in certain areas.
by A verified traveler
Posted 8 Dec 2024
My experience was not great , i didn’t get the room i was originally supposed to get because the door was broken so i was switched to another room that was super small, the closest door was broken, the shower had mold on the inside and the only thing they did was give complimentary breakfast which was very limited i will never stay here again
Comment from Hotel Management
8 Dec 2024 by Customer Service, Hotel Management
Keirsten, thank you for sharing your feedback. The team appreciates your input and is committed to providing a better experience. It is concerning to hear about the inconveniences you faced during your stay, and the colleagues will address these points to ensure improvements.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Customer Service, Hotel Management
Russell, thank you for sharing your rating with us. If you have any specific feedback you'd like to share, our team would be eager to hear it.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Customer Service, Hotel Management
Elizabeth, we are thrilled you enjoyed your stay at Hilton Garden Inn Jackson Downtown. We look forward to welcoming you back for another great visit.
by A verified traveler
Posted 2 Dec 2024
All around great spot.
Comment from Hotel Management
3 Dec 2024 by Customer Service, Hotel Management
Steven, it’s wonderful to hear you had a great time at Hilton Garden Inn Jackson Downtown. We're glad you found the spot to be enjoyable. We’d be thrilled to welcome you back anytime!
by A verified traveler
Posted 1 Dec 2024
Everything was great. It's a beautiful hotel, staff and valet were friendly and getting checked in and out was easy.
Comment from Hotel Management
1 Dec 2024 by Customer Service, Hotel Management
John, we are thrilled you enjoyed your stay at Hilton Garden Inn Jackson Downtown. It’s wonderful to hear that you found our hotel beautiful and appreciated the friendly service from our team members and valet. We hope to welcome you back soon!
