Ratings based on 836 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Great service
Comment from Hotel Management
22 Nov 2024 by Hotel Management , Hotel Management
Dear Alexis,Thank you for making Extended Stay America your home away from home. Providing exceptional service is our top priority, and we’re delighted to know that our efforts made your stay enjoyable. Your kind words motivate our team to continue delivering the best experience possible for all our guests. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 21 Nov 2024
The management (Cory) is wonderful and its a great hotel ots clean the staff is very very friendly,nice. The property is very clean and so are the rooms the price is worth it very reasonable. I would recommend this hotel and give it a hight rating. I enjoy my stay.
Comment from Hotel Management
22 Nov 2024 by ESA Management and Team, Hotel Management
Thank you so much for choosing ESA Jackson North. We appreciate your business and your review!
by A verified traveler
Posted 16 Nov 2024
I have been here for over a month, staff is wonderful everybody. I just have one issue, housekeeping isn’t changing linings on the bed, not bringing towels, toiletries to stay overs unless you ask management. Nobody should not be allowed to sleep on linens after 3 days and using towels. That’s my only issue.
Comment from Hotel Management
20 Nov 2024 by ESA Management and Team, Hotel Management
Hi Lajuan we are happy to hear that you are enjoying your stay with us here at ESA Jackson North. Housekeeping is also working to improve those service times for stayover rooms. We appreciate your business and you choosing ESA Jackson North.
by A verified traveler
Posted 15 Nov 2024
Expert service from the staff
Comment from Hotel Management
15 Nov 2024 by ESA Management and Team, Hotel Management
Hi Kevin! Thank you so much for your positive response! We look forward to you staying with us again soon.
by A verified traveler
Posted 15 Nov 2024
Expert service
Comment from Hotel Management
15 Nov 2024 by ESA Management and Team, Hotel Management
Hi Kevin! Thank you so much for your positive response! We look forward to you staying with us again soon.
by A verified traveler
Posted 15 Nov 2024
Courtesy and professional staff
Comment from Hotel Management
15 Nov 2024 by ESA Management and Team, Hotel Management
Hi Kevin! Thank you so much for your positive response! We look forward to you staying with us again soon.
by A verified traveler
Posted 15 Nov 2024
Excellent service and accommodations
Comment from Hotel Management
15 Nov 2024 by ESA Management and Team, Hotel Management
Hi Kevin! Thank you so much for your positive response! We look forward to you staying with us again soon.
by A verified traveler
Posted 9 Nov 2024
Nice clean rooms and wuier
Comment from Hotel Management
10 Nov 2024 by Hotel Management, Hotel Management
Dear Kevin,Thank you for your feedback! We are thrilled to hear you enjoyed the clean rooms and quiet atmosphere at Extended Stay America. We aim to provide a comfortable and peaceful stay for all our guests, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Management
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
13 Nov 2024 by ESA Management and Team, Hotel Management
Thank you Markessa! We look forward to you staying with us again in the near future!
by A verified traveler
Posted 3 Nov 2024
It was okay
Comment from Hotel Management
13 Nov 2024 by ESA Management and Team, Hotel Management
Thank you, Latoya, for your positive review! We look forward to you staying with us in the near future!
