Ratings based on 471 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Sharon,We are thrilled to hear that you had a fantastic experience at our hotel! Our team is delighted that you enjoyed your stay with us. We hope to welcome you back again soon for another memorable visit.
by A verified traveler
Posted 19 Nov 2024
Every amazing people that work there
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.
by A verified traveler
Posted 12 Nov 2024
Please read all.
I should not have prepaid. Filthy. Black,greasy,torn sofa.Black filthy shower curtain and bath tub. Missing smoke detector.No phone cord.Missing iron, ironing board and hair dryer.No room service.We had to change burnt light bulbs ourselves.No response from management.My wife lost her expensive jacket in the room.Had to call the police.Nothing to have with bread for breakfast.Empty juice machine.No tea bag.No fruit.Careless attitude about customers.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello esfandiar, We are sorry to hear about the inconveniences you faced during your stay. We take all feedback seriously and will address the issues you've raised with the appropriate departments. If you have further concerns, please reach out to our management team for assistance.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by General Manager, Hotel Management
Dear Guest,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.
by A verified traveler from Plano
Posted 8 Nov 2024
I don't know how many chargers they have on the premises. But I saw a Tesla being charged in the back parking lot. You may want to inquire about it.
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Robert,Thank you for bringing this to our attention. We appreciate your feedback and will look into the availability of charging stations on our premises to ensure all guests' needs are met.
by A verified traveler
Posted 28 Oct 2024
Bad
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
9 Sep 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!
by A verified traveler
Posted 5 Sep 2024
Ok
Comment from Hotel Management
6 Sep 2024 by Manager, Hotel Management
Hello Felicia,We appreciate your feedback and regret to hear your experience did not meet expectations. Your comments will be shared with our team for further review and improvement. Please feel free to reach out to management directly to discuss your stay in more detail.
by A verified traveler
Posted 3 Sep 2024
The property was dirty and in need of repairs.
Comment from Hotel Management
4 Sep 2024 by Manager, Hotel Management
Hello April,We appreciate your feedback and take all reviews seriously to ensure the best experience for our guests in the future. Your concerns will be shared with the relevant departments for further attention. Thank you for bringing this to our attention.
by A verified traveler
Posted 26 Aug 2024
Not accommodating to handicapp people.
Comment from Hotel Management
27 Aug 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained room, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. All the best in your future travels!
