Ratings based on 994 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from QUEENS VILLAGE
Posted 26 Nov 2024
Great
Comment from Hotel Management
27 Nov 2024 by Heather Ross, Hotel Management
Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Best Regards,Heather RossCustomer Service SpecialistDoubleTree Jackson
by A verified traveler from QUEENS VILLAGE
Posted 26 Nov 2024
Property was great
Comment from Hotel Management
27 Nov 2024 by Heather Ross, Hotel Management
Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Best Regards,Heather RossCustomer Service SpecialistDoubleTree Jackson
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Heather Ross, Hotel Management
Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Best Regards,Heather RossCustomer Service SpecialistDoubleTree Jackson
by A verified traveler
Posted 22 Nov 2024
The plunger in the sink was stuck in the closed position so the water could not drain. We were there only one night so we did not complain. A maintenance man walked into our room late at night with the door locked to test a TV remote, thinking the room was empty. We were compensated with a continental breakfast, which we believe should be included with the room. We would probably stay at this property again, because the staff was so friendly and helpful.
Comment from Hotel Management
22 Nov 2024 by Heather Ross, Hotel Management
Thank you so much for your feedback! We appreciate hearing from you, and value you as a guest! I am sorry to hear you did not have the best experience with us. I would love to know your first and last name and a confirmation number or dates of your stay where I can investigate this matter. Your comments are important to us, and we will discuss this feedback with our team. I do hope we have the opportunity in the future to redeem ourselves with an improved experience here at the DoubleTree by Hilton in Jackson Tennessee Best Regards,Heather RossCustomer Service SpecialistDoubleTree by Hilton Jackson
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Heather Ross, Hotel Management
Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Best Regards,Heather RossCustomer Service SpecialistDoubleTree Jackson
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Heather Ross, Hotel Management
Thank you so much for your feedback! We appreciate hearing from you, and value you as a guest! I am sorry to hear you did not have the best experience with us. Your comments are important to us, and we will discuss this feedback with our team. I do hope we have the opportunity in the future to redeem ourselves with an improved experience here at the DoubleTree by Hilton in Jackson Tennessee Best Regards,Heather RossCustomer Service SpecialistDoubleTree Jackson
by A verified traveler
Posted 1 Nov 2024
My room was not made up during my stay.
Comment from Hotel Management
4 Nov 2024 by Heather Ross, Hotel Management
Thank you so much for your feedback! We appreciate hearing from you, and value you as a guest! I am sorry to hear you did not have the best experience with us. If you will call the hotel directly and ask for Heather with your reservation information handy, I would be happy to assist! Your comments are important to us, and we will discuss this feedback with our team. I do hope we have the opportunity in the future to redeem ourselves with an improved experience here at the DoubleTree by Hilton in Jackson Tennessee Best Regards,Heather RossCustomer Service SpecialistDoubleTree Jackson
by A verified traveler
Posted 27 Oct 2024
Love the room and the pool was awesome
Comment from Hotel Management
29 Oct 2024 by Heather Ross, Hotel Management
Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Best Regards,Heather RossCustomer Service SpecialistDoubleTree Jackson
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Heather Ross, Hotel Management
Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Best Regards,Heather RossCustomer Service SpecialistDoubleTree Jackson
by A verified traveler
Posted 27 Oct 2024
Nice clean room and friendly staff
Comment from Hotel Management
29 Oct 2024 by Heather Ross, Hotel Management
Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Best Regards,Heather RossCustomer Service SpecialistDoubleTree Jackson
