Ratings based on 737 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from New Orleans
Posted 24 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Appeared to be newly renovated. Enjoyed my stay. I feel like this hotel is at the top of its price range. And to add…the shower head had more pressure than any hotel I’ve ever stayed at.
by A verified traveler
Posted 15 Nov 2024
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by A verified traveler
Posted 13 Nov 2024
The young lady that checked me in was amazing. She was a younger African American girl with glasses. She was friendly, had a wonderful smile. She was knowledgeable about the area. The check process was easy. She made me feel welcome.
by A verified traveler
Posted 13 Nov 2024
by A verified traveler
Posted 2 Nov 2024
We booked 3 rooms through Expedia and upon arrival were told they didn’t have 3 rooms available and the front desk clerk was being extremely rude. We showed her our reservation email and all. It took a call from an Expedia agent to get our rooms. The hotel itself was great; but never again.
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 22 Oct 2024
by A verified traveler
Posted 17 Oct 2024
We were told after checking in that there was no hot water, but it would be fixed. Staff has be excuses repeatedly during our 3 day stay. The hot water was never fixed. We were told they would give a refund of a portion of the bill and no refund was issued.
by A verified traveler
Posted 15 Oct 2024
I did not like the fact that for over 7 days I had no hot water. I was told by the front desk staff that they were working to resolve the issue and that there were delays with a part shipped through FedEx. Later in the weak, I was told that Management was working diligently to resolve the issue. At the end of my stay, I was told by the front desk staff that, " since I knew that there was not hot water, I should have moved to another hotel. They told me that they would not give me any refunds, nor would they compensate me in any way for the inconvenience." I had to take a shower the best I could with no hot water for over 7 days. I asked for management to contact me throughout my stay. I never received a call nor any apology from management nor the front desk staff. They acted like it was my fault. I am still waiting on an apology from management or some form of compensation. To me, it was a breach of contract. I did not receive the services that I paid for.
