Ratings based on 618 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
27 Jun 2024 by Blake W., Hotel Management
Dear Allison,Thank you for sharing your experience with us. It pleases us to hear that you had a pleasant stay at our hotel! We thank you for choosing Best Western and we look forward to seeing you again soon!
by A verified traveler
Posted 22 Jun 2024
Staff was polite, quick, and friendly.
Comment from Hotel Management
27 Jun 2024 by Blake W., Hotel Management
Dear Jeremiah,Thank you for sharing your experience with us. We are happy to hear that our staff was able to make your stay a memorable one!
by A verified traveler
Posted 18 Jun 2024
Front desk clerk was rude. There was no one at the desk when we checked in and we heard her loudly say “I guess I have to check someone in” as if she was inconvenienced to stop talking and check us in. Then she stood and stared and never said welcome to the hotel, didn’t ask if we were checking in of any kind of greeting. So we finally said that we were checking in and she went about checking us in. She was rather rude and unfriendly. I expect better for $200 a night. Next time stay at the Holiday Inn.
Comment from Hotel Management
26 Jun 2024 by Blake W., Hotel Management
Dear Paul,Thank you for sharing your feedback. We apologize that you had this experience during your visit. This is not the level of service that we expect from our staff and we will be addressing this issue. We hope that with these changes you will give us another chance when you visit Jackson.
by A verified traveler
Posted 15 Jun 2024
The comforter was dirty and the bathroom needed some work. The moment we mentioned the dirty comforter they changed it for us.
Comment from Hotel Management
26 Jun 2024 by Blake W., Hotel Management
Dear Marie,Thank you for providing your feedback on your stay. We apologize that you had this issue in your room. We will address this with our housekeeping staff so that it will not happen in the future. We hope that with these changes you will give us another try next time you are in Jackson.
by A verified traveler
Posted 14 Jun 2024
Beautiful entrance and lobby and I loved the reading light by the bed. Room amenities and style very nice.
Comment from Hotel Management
26 Jun 2024 by Blake W., Hotel Management
Dear Judith,Thank you for sharing your experience. We are happy to hear that you liked the style and amenities of our property. We thank you for choosing Best Western on your travels and we look forward to your next visit!
by A verified traveler
Posted 13 Jun 2024
It was clean. The staff was very helpful and friendly. The breakfast was very good.
Comment from Hotel Management
26 Jun 2024 by Blake W., Hotel Management
Dear Julie,Thank you for your feedback. We are excited to hear that the staff was very helpful and that you enjoyed our complimentary hot breakfast! We truly appreciate your business and we hope to see you again next time!
by A verified traveler
Posted 12 Jun 2024
Facility seems not to have lobby area restrooms. Shower water knobs loose and about to come off.
No e people, helpful.
Comment from Hotel Management
26 Jun 2024 by Blake W., Hotel Management
Dear Ron,Thank you sharing your experience with us. Our lobby restrooms are located across from the elevators on the first floor. We will be sure to share your comments with our maintenance staff so they can resolve the issue with your shower. We hope that with these changes you will give us another try in the future.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Blake W., Hotel Management
Dear Janey,Thank you for sharing your feedback. We are excited to hear that you had a great visit to our hotel!
by A verified traveler
Posted 10 Jun 2024
Clean and welcoming.
Comment from Hotel Management
26 Jun 2024 by Blake W., Hotel Management
Dear Becki,Thank you for your feedback. We are happy to hear that you had a great visit at our hotel! We thank you for choosing Best Western Plus Executive Residency Jackson Northeast and we hope to see you again soon!
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Blake W., Hotel Management
Dear Julianne,Thank you for sharing your feedback with us. It pleases us that your stay exceeded expectations. We thank you for choosing Best Western Plus Executive Residency in Jackson!
