Ratings based on 441 Verified Reviews
2.6 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Kind of run down
Comment from Hotel Management
11 Nov 2024 by Guest Relations, Hotel Management
Dear Dave,We appreciate your feedback and regret that you did not have a good experience with us. This is not the type of experience we strive for, and we apologize for any inconvenience. Your review will be shared with our internal team, and we will seize any opportunity to improve our facilities. Thank you and we hope to see you again.
by A verified traveler
Posted 15 Dec 2021 on Hotels
Comment from Hotel Management
15 Dec 2021 by Kellie Gilbert, General Manager , Hotel Management
Thank you for taking the time to rate your stay with us. I will address your concerns with my staff and take this as a coaching opportunity.
by A verified traveler
Bad Motel
Posted 14 Dec 2021 on HotelsNot Good at all! Nothing good to say about this motel
Comment from Hotel Management
14 Dec 2021 by Kellie Gilbert, General Manager , Hotel Management
Ann, thank you for taking the time to rate your stay with us. I am sorry that we fell short of making your stay complete. I will address these issues with my staff.
by A verified traveler
Don’t stay here much better hotels in same area
Posted 18 Nov 2021 on HotelsThe place needs a total overhaul. The floor in room was patched together with holes in vinyl flooring and tape holding it down. The door had a hole in it the outside where the peephole used to be.You could see light all the way around the door itself. The bed was old and worn out. No comforter on the bed and only two worn out pillows.
Comment from Hotel Management
18 Nov 2021 by Kellie Gilbert, General Manager , Hotel Management
Thank you for bringing this matter to my attention. I will take this opportunity to address these issues with my staff.
by A verified traveler
Horrible stay
Posted 17 Nov 2021 on HotelsStay was horrible! Theres no customer service at that place! Room was dirty and had a terrible smell.
Comment from Hotel Management
17 Nov 2021 by Kellie Gilbert, General Manager , Hotel Management
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
by A verified traveler
I give this place 10 stars
Posted 15 Nov 2021 on HotelsRoom was awesome beds were nice and firm love my stay.
Comment from Hotel Management
15 Nov 2021 by Kellie Gilbert, General Manager , Hotel Management
Thank you for taking the time to rate your stay with us. I hope that should you travels bring you back to the Jackson area, you will consider staying with us again.
by A verified traveler
Posted 10 Nov 2021
The photo's of this property and rooms are deceiving. False advertising. Jet tub was falling apart, TV signal was full of snow (only had analog signal), missing a piece of flooring, bath tub had been patched and was dirty, noisy between 2 and 4am..I think we know why with the street walkers in the area. We would have went elsewhere but all local hotels were full for an event at Michigan International Speedway near Jackson, MI.
Comment from Hotel Management
10 Nov 2021 by Kellie Gilbert, General Manager , Hotel Management
Thank you for taking the time to rate your stay with us. I will take this opportunity to coach my staff and work on the maintenance issues that you have brought to my attention. I am sorry that we fell short of making your stay more enjoyable.
by A verified traveler
Keep your money and go down the street
Posted 8 Nov 2021 on HotelsOh man, i booked this room without reading the reviews. And i reserved the room to prevent my other half from getting a room like this. The bed was a king, but when we laid down we both rolled to the middle. Many long term ppl staying here and constant traffic, yelling and people wandering around outside. It smelled so bad we could not eat our food we had ordered.
Comment from Hotel Management
8 Nov 2021 by Kellie Gilbert, General Manager , Hotel Management
Thank you for taking the time to make me aware of the situation that you encountered. I will address these issues with my staff. I apologize for any inconveniences.
by A verified traveler
Horrible
Posted 28 Oct 2021 on HotelsCertainly not worth any amount of money to stay there. Filthy ground, unhealthy and unsafe. We survived but left early because it was uncomfortable. Smell of smoke was horrible. Do not recommend.
Comment from Hotel Management
28 Oct 2021 by Kellie Gilbert, General Manager , Hotel Management
Thank you for bringing these issues to my attention. I am sorry that you were inconvenienced. I will address these issues with my staff. I hope that in the future you will consider staying with us again
by A verified traveler
Posted 28 Oct 2021
location good
no towels. no tv remote beggars in parking lot
no way this motel should on Expedias list horrible
conditions. will expect a full refund I have traveled for
45 years ------- the worst
Comment from Hotel Management
28 Oct 2021 by Kellie Gilbert, General Manager , Hotel Management
I am sorry that we fell short of making you have a great experience. I hope that if your travels bring you back to the Jackson area that you will give us another try. Reach out to the desk to ask for towels next time.
