Ratings based on 140 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Cold water, stains everywhere, roaches
Comment from Hotel Management
13 Nov 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay. This is not the level of comfort we strive to provide at OYO Rooms.
Please rest assured that we have taken note of your concerns regarding the cold water, stains, and roaches. We will address these issues immediately to ensure a more pleasant experience for our guests.
Should you require any further assistance or have any other feedback, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you for your understanding.
Warm regards,
Team OYO
by A verified traveler
Posted 28 Oct 2024
Office not clean, horrible odor
Comment from Hotel Management
28 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience caused regarding the cleanliness and odor in your office. Our team is committed to providing a comfortable and pleasant experience for all our guests.
We have noted your concerns and assure you that we will address them immediately. Kindly share the details of your booking and any specific areas that require attention, so that we can rectify the situation promptly.
If there is anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com. We appreciate your understanding and look forward to serving you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and would like to apologize for any inconvenience caused. Your satisfaction is of utmost importance to us.
We would appreciate it if you could provide us with more details regarding the specific issue you faced so that we can investigate and address it promptly. Our team is dedicated to ensuring a comfortable and enjoyable stay for all our guests.
If you require any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We are here to help.
Thank you for choosing OYO Rooms. We hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
by A verified traveler
Posted 7 Sep 2024
Person at desk not fluent in English. Did not tell us that door did not lock.
Comment from Hotel Management
19 Sep 2024 by Tim, Hotel Management
We are sorry the stay turned out to be an average one, Elena! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim
by A verified traveler
Posted 29 Aug 2024
Room in no way matches the photos on the website. Daughter walked in and refused to stay stating it looked like a recent murder scene. Property manager was friendly and on site.
Comment from Hotel Management
18 Sep 2024 by Dewi, Hotel Management
We are sorry to disappoint you, Ruth! We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Dewi
by A verified traveler
Posted 14 Aug 2024
Ac needs work and the sheets more clean. There all stained up and dirty
Comment from Hotel Management
13 Sep 2024 by Lisa, Hotel Management
We are sorry for the inconvenience caused to you, Orlando! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Lisa
by A verified traveler
Posted 7 Aug 2024
I did not like 1 thing about this run-down, roach infested, smelly motel! Every room was nasty and everything in the rooms were old and yellowed and smelled horrible! Do not stay here! Expedia u need to work on getting the correct pictures of properties u post on your website! I went, saw and left immediately!
Comment from Hotel Management
16 Aug 2024 by Maria, Hotel Management
Hi, Raynelle! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Maria
by A verified traveler
Posted 5 Aug 2024 on Hotels
It was ok and they took money off my card a month later.
Comment from Hotel Management
16 Aug 2024 by Joey, Hotel Management
Sincere apologies, Genell! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
15 Jul 2024 by Eva, Hotel Management
Hi, Jordan! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Eva
by A verified traveler
Posted 29 Jun 2024 on Hotels
This Oyo should have been called O-No. The room wasn’t very clean. And the air conditioner was noisy. The shower had very little water pressure. It was a very uncomfortable experience.
Comment from Hotel Management
15 Jul 2024 by Eva, Hotel Management
We are sorry for the inconvenience, Guest! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Eva
