Ratings based on 1,619 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 21 Nov 2024
It was a good time
by A verified traveler
Posted 19 Nov 2024
Was told I would have microwave and mini fridge in room if I upgraded so I upgraded. No microwave in my room or even available as extra add on. Pool was closed BEFORE we arrived, and hot tub was not in service at all. We were charged a fee and told it covered all these things that were not available to us. When asked to speak to a manager, I was repeatedly told to come back, and one would be available but never was! I expressed my disappointment, and NOTHING was even offered to make it right. My friend was booked through me and had to be moved to another room in the middle of the night because her toilet wasn't working, and she was told to "walk across the street and use the casino facilities" until it was repaired. We were told that we would get a refund for that night as an apology, but when we checked out, we were told we had to contact Expedia to get it resolved. All in all.. A HORRIBLE stay.
Comment from Hotel Management
20 Nov 2024 by LW, Hotel Management
Your feedback is important to us. We're sorry to hear that you were not completely satisfied, and we will use your comments to improve our service in the future.
by A verified traveler
Posted 19 Nov 2024
Fun
Comment from Hotel Management
20 Nov 2024 by LW, Hotel Management
We're delighted to hear that you had a pleasant stay. We look forward to welcoming you back soon.
by A verified traveler
Posted 16 Nov 2024
Rooms were clean and beds were very comfortable.
Comment from Hotel Management
16 Nov 2024 by Aaron, Hotel Management
Thank you for the kind feedback, Lisa. We work hard to provide outstanding service, and it makes us happy to hear that guests feel taken care of. We hope you come back soon!
by A verified traveler
Posted 15 Nov 2024
Cactus Pete’s was awesome. It was my wife and I’s first ever casino and they did not disappoint. Some of the dealers at the table games were quiet and came off a little rude but everyone else was fun, talkative, and very helpful. Over all that doesn’t bring the experience down. 11/10 from me.
Comment from Hotel Management
16 Nov 2024 by Aaron, Hotel Management
Thank you for the kind feedback, Nicholas. We work hard to provide outstanding service, and it makes us happy to hear that guests feel taken care of. We hope you come back soon!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by LW, Hotel Management
Thank you for your feedback. We are glad you enjoyed your stay. We look forward to your next visit.
by A verified traveler
Posted 13 Nov 2024
Kinda dirty
Comment from Hotel Management
14 Nov 2024 by LW, Hotel Management
Your feedback is important to us. We're sorry to hear that you were not completely satisfied, and we will use your comments to improve our service in the future.
by A verified traveler
Posted 11 Nov 2024
Fun weekend getaway
Comment from Hotel Management
14 Nov 2024 by LW, Hotel Management
We appreciate your feedback and are pleased to hear that you enjoyed your stay.
by A verified traveler
Posted 9 Nov 2024
We would stay there again.
Comment from Hotel Management
9 Nov 2024 by LW, Hotel Management
We're delighted to hear that you had a pleasant stay. We look forward to welcoming you back soon.
