Ratings based on 178 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Ernesto Moura, Hotel Management
Obrigado Fabio, por classificar sua hospedagem no ibis Jacareí.Sempre muito bom receber impressões positivas da estada conosco.Volte sempre que estiver na região, estaremos a sua espera!Atenciosamente
by A verified traveler
Posted 6 Oct 2024
Great overall experience.
Comment from Hotel Management
8 Oct 2024 by Ernesto Moura, Hotel Management
Obrigado Fabio, por avaliar e comentar sobre sua hospedagem no ibis Jacareí.Sempre muito bom receber impressões positivas da estada conosco.Volte sempre que estiver na região, estaremos a sua espera!Atenciosamente
by A verified traveler
Posted 26 Jul 2024
Nice hotel. Very good location in the city. The male receptionists are very polite and helpful. We checked in on 15/07/2024 around 7pm and the female receptionist was rude and not helpful. We told her that our room safe box was not working and her answer was that a lot of customers were having problems with the room safe so she told us to not use it. (Very Unprofessional) The next day was a male receptionist in the front desk and he was very polite and responsive. We told him about the safe box and he sent someone to fix the safe box right away. The hotel provides a good breakfast. The room is small but functional. This is the third time we stayed at Ibis hotel and again the male receptionists were excellent, but the female receptionist need some training/workshop on how to talk to customers.
Comment from Hotel Management
31 Jul 2024 by Ernesto Moura, Hotel Management
Obrigado Claudia, por avaliar e comentar sobre sua hospedagem no ibis Jacareí.Sempre muito bom receber impressões positivas e saber que nossa equipe pode fazer diferença em sua estada.Seus comentários são importantes para nós, pois ajudam a adequar nossa prestação de serviços e foram compartilhados com nossa equipe.Volte sempre que estiver na região, estaremos a sua espera!Atenciosamente
by A verified traveler
Posted 4 Dec 2023
This hotel is one of a few options in town, the rooms are tiny and some of the staff is nice and helpful and some are just rude and not helpful at all.
Comment from Hotel Management
8 Dec 2023 by Ernesto Moura, Hotel Management
Thank you Gabriela, for your comments about your stay with us.Sorry about we cant attend your expectations, your comments are very important to us, they help us to improve our service.Best regards
by A verified traveler
Posted 1 Feb 2022 on Orbitz
Amazing stay… can’t wait to go back tomorrow..
Comment from Hotel Management
16 Feb 2022 by Elias Fajardo, Hotel Management
Dear Mr. Thomas
We apreciate your choose to stay in our hotel and share your experiences with us.
It was a pleasure to welcome you here, and we hope to see your as soon as possible
Kindly,
Elias Fajardo.
General Manager
by A verified traveler
Posted 29 Jan 2022
by A verified traveler from New York
Posted 31 Jul 2018
I was very dissappointed that the hotel did not have the Brazilian Regular Channels (Record and SBT). We asked the staff, but they didn't know what to do or why the channels didn't work. I didn't understand why these two regular channel was not available as it is free of charge in Brazil. The TV image was not good. We were very dissapointed as we could not watch our favorite free channels in Brazil.
Comment from Hotel Management
19 Nov 2019 by Kathleen Neves, Hotel Management
Dear Mr Eric
Thank you for your review.
We are very sorry for the problems reported during your stay.
We look forward to regaining your trust in our services.
Sincerely, Kathleen Neves
Recommended
for Everyoneby A verified traveler from New York
Good location, Good hotel.
Posted 20 Jul 2017
Pros: The location is very good. New hotel.
Location: Walking distance to restaurants, banks and mall.
The bedroom was small but adequate. The shower was excellent. The building was cleaned and organized.
Comment from Hotel Management
16 Oct 2019 by Kathleen Neves, Hotel Management
Good afternoon
Thank you for your review.
We are glad you enjoyed your stay with us.
We hope to see you again in a next stay.
Regards, Kathleen Neves
by A verified traveler
Posted 7 Sep 2024
Boa instalação. Local não agrada.
Comment from Hotel Management
9 Sep 2024 by Ernesto Moura, Hotel Management
Obrigado Jose, por avaliar e comentar sobre sua hospedagem no ibis Jacareí.Lamentamos que nossa localização não tenha atendido suas expectativas. Seus comentários são importantes para nós.Atenciosamente
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Ernesto Moura, Hotel Management
Obrigado Clayton, por avaliar sua hospedagem no ibis Jacareí.Sempre muito bom receber impressões positivas da estada conosco.Volte sempre que estiver na região, estaremos a sua espera!Atenciosamente
