Ratings based on 22 Verified Reviews

3.5 out of 5
56% of guests recommend
4.2 Room cleanliness
3.4 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from UK

This hotel is bankrupt.

Posted 6 Jul 2018
We arrived at 5pm, there were no staff at reception, we finally managed to contact a young lady who after booking us in told us there were no dining facilities. The kitchen had been out of commission for weeks. We asked why we had not been informed, she said that she had been given specific instructions by the director Jose Canto, not to warn guests in advance of the problems. There were only three members of staff on the premises who were unable to offer any of the facilities advertised. As this hotel was ten kilometres away from the nearest restaurant we refused the accommodation offered and moved to a hotel 19 kilometres away down the mountain in Jaca.
2 out of 5
by A verified traveler from London

Very remote with unhelpful staff

Posted 1 Jul 2018
I arrived after a 40 minutes drive from the nearest civilisation and was 45 minutes early for check in. Despite the fact that the room was ready (there was nobody else at this massive hotel) I was not allowed to check in. I was sent away only to return 45 minute later (when nothing had changed apart from the time). Check in then took about 15 minutes. The spa was dilapidated and could not be used. Not recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Amazing hotel five star comfort

Posted 6 May 2018 on Orbitz
I almost cancelled this reservation after I read that terrible review! But I was so astonished because the hotel is gorgeous and our rooms were beautiful. I’ve stayed at top hotels like the Post Ranch Inn and the construction here is gorgeous - totally lined with hardwood and gleaming and spotlessly clean with a comfortable modern vibe. The staff were incredible and helped us with a flat tire and easily accommodated our three girls and their groggy breakfast requests! The buffet was brilliant - multiple cappuccinos (!) cut fresh fruit, four kinds of granola and cereals with soy rice and regular milks, cooked eggs and bacon, fresh cake and pastries - lovely. I’m not a breakfast person but I loved it. I think they overbuilt the hotel when they made the museum next door of the same materials, so it feels gloriously spacious for the few guests. We extended our stay to three days and made many forays to other lovey valleys and castles although if you enjoy hiking here are waterfalls and amazing outlooks all around. 100% approve. Only took one star off for quality because our bathroom door handle fell off. All around fantastic. Photos are accurate. Really new and very very clean.
2 out of 5
by A verified traveler from Nice

Posted 12 Jun 2018
Numéro de téléphone erroné Pas de restaurant Pas de wi Wi fi Erreur sur adresse et difficulté pour le trouver sur GPS etc Enfin nous avions réservé pour deux nuits et le sytème de réservation Expédia ne permettant pas d’annuler une seule nuit il a fallu annuler le tout et régler une nuit directement C’est aujourd’hui que ayant voulu modifier nos réservations une personne d’expedia Nous a indiqué que le logiciel des modifications ne marche pas il faut tout annuler ou téléphoner à l’hotel C’est vraiment regrettable que Expédia n’est pas mis au point un logiciel pour modifier les réservations A quand ce logiciel G
3 out of 5
by A verified traveler

Rustig verblijf, mooie omgeving.

Posted 17 May 2018 on Hotels
Het is er heel rustig. Het lijkt of 1 persoon het hotel runt. In de avond is het restaurant niet open, dus je moet de berg af om in het dorpje iets te gaan eten. Dat was een nadeel. Verder prima.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 May 2018 on Hotels
4 out of 5
by A verified traveler

Perfekt stilhed i bjergene. Smukt sted.

Posted 1 May 2018 on Hotels
4 out of 5
by A verified traveler

Posted 30 Apr 2018 on Hotels
La cafetería cierra a la 17h. Si te apetece tomar algo, tienes que bajar al pueblo.
3 out of 5
by A verified traveler from Toulouse

Absence de personnel .

Posted 22 Apr 2018
Pros: La chambre était agréable et confortable .
Cons: L'accueil et la présence .
Location: Joli monastère ancien , 2 km. +bas .
Ce fut curieux et désobligeant dans la mesure où , dès notre arrivée , une personne à la réception nous a signifié qu'il n'y aurait ni restauration le soir ni le matin pour le déjeuner . Dommage , on a dû aller au village situé à 10 km. + loin; ça mis à part , jusqu'à notre départ le lendemain 9h.15 , plus personne à l'hôtel ....seul un petit mot d'absence à la réception . En gros , vs êtes seuls , débrouillez-vs ! C'est ce qu'on a fait!!!!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Apr 2018 on Hotels
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