Ratings based on 990 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
We were very happy with the friendly staff and the great room.
Comment from Hotel Management
20 Oct 2024 by Mercure Kakadu Crocodile Hotel , Hotel Management
Dear Karolina,Thank you for your lovely review. We are happy to hear you enjoyed your stay and that you were happy with our team.We hope to welcome you back in the future.Kind regards,NandaOperations Manager
by A verified traveler
Posted 23 Aug 2024
Great property, awesome staff and the Art gallery has some fantastic paintings and artifacts.
A few tiny updates needed but otherwise a fabulous property.
Comment from Hotel Management
7 Sep 2024 by Mercure Kakadu Crocodile Hotel, Hotel Management
Dear Paula,Thank you for your positive feedback! We are glad to hear you enjoyed your stay with us!We hope to welcome you back in the future for another great stay.Kind regards,NandaOperations Manager
by A verified traveler
Posted 11 Aug 2024
We had a nice stay at Mercure. Spacious room and comfortable bed. Staff were lovely, mainly young overseas workers who did a great job. Aircon had a malfunction but was quickly repaired on request. Pool was refreshing. Food was very nice, had both the buffet and a la carte. All in all a very pleasant stay.
Comment from Hotel Management
12 Aug 2024 by Mercure Kakadu Crocodile Hotel , Hotel Management
Dear Robyn,Thank you for sharing your feedback! We’re delighted to hear that you enjoyed your stay with us. It’s wonderful to know that our team made a positive impression and handled the air conditioning issue promptly. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards,NandaOperations Manager
by A verified traveler
Posted 31 Jul 2024 on Wotif
Comment from Hotel Management
7 Aug 2024 by Mercure Kakadu Crocodile Hotel , Hotel Management
Dear Ruben, Thank you for the 5/5 rating. We are glad to hear you enjoyed your stay with us.Kind regards,NandaOperations Manager
by A verified traveler
Posted 25 Jul 2024
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Comment from Hotel Management
7 Aug 2024 by Mercure Kakadu Crocodile Hotel , Hotel Management
Dear Roslyn,Thank you for the 4/5 rating. We are glad to hear you enjoyed your stay with us.Kind regards,NandaOperations Manager
by A verified traveler
Poor state of repair - old and tired
Posted 21 Jul 2024 on HotelsWe’ve stayed here a few times over the years - for the middle of nowhere it is fine but that’s it. More like a large motel.
Old and dated rooms - poor service - in desperate need of repair and maintenance.
We stayed for two nights and then moved to Cooinda Lodge which was much better!
A Highway motel at hotel prices - but they charge you as they’re the only option there! Embarrassing for the Mercure brand!
Comment from Hotel Management
7 Aug 2024 by Mercure Kakadu Crocodile Hotel , Hotel Management
Thank you for your feedback. We’re sorry to hear that your recent stay did not meet your expectations. Your feedback is invaluable, and we will use it to make necessary improvements. Thank you for bringing these issues to our attention, and we hope to have the opportunity to offer a more satisfactory experience in the future.Kind regards,NandaOperations Manager
by A verified traveler from Greeley
Posted 4 Jul 2024
Comment from Hotel Management
7 Aug 2024 by Mercure Kakadu Crocodile Hotel , Hotel Management
Dear Gary,Thank you for the 5/5 rating. We are glad to hear you enjoyed your stay with us.Kind regards,NandaOperations Manager
by A verified traveler
Kakadu trip for family
Posted 2 Jul 2024 on HotelsOverall it was a good and enjoyable stay. Some facilities seem a little rundown. As an iconic location I was expecting a bit more.
Comment from Hotel Management
7 Aug 2024 by Mercure Kakadu Crocodile Hotel , Hotel Management
Dear B,Thank you for your feedback. We’re glad to hear that you had an enjoyable stay overall. We appreciate your comments about the facilities. Your input is valuable and will help us as we work on improvements to enhance the guest experience. We hope to welcome you back and provide an even better experience in the future.Kind regards,NandaOperations Manager
by A verified traveler
Posted 2 Jul 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Mercure Kakadu Crocodile Hotel , Hotel Management
Dear Larry,Thank you for the 10/10 rating. We are happy to hear you enjoyed your stay with us.Kind regards,NandaOperations Manager
by A verified traveler
Posted 30 Jun 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Mercure Kakadu Crocodile Hotel , Hotel Management
Dear Paul,Thank you for the 8/10 rating. We are glad to hear you enjoyed your stay with us. Kind regards,NandaOperations Manager
