Ratings based on 5 Verified Reviews
3.5 Room cleanliness
2.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2024 on Hotels
by A verified traveler from Edmonton, Canada
Posted 7 Jan 2020
The location is good being next to the Railway Station. But hotel looks very ordinary. It’s definitely not worth the money.
Comment from Hotel Management
7 Jan 2020 by Guests Relation Executive, Hotel Management
Dear Guest,
Greetings from Hotel Polo Max, Jabalpur !
Thank you for choosing to stay with us among your many lodging options. We appreciate your willingness to share your feedback.
Providing efficient and friction-less experiences for our guests is our goal, and I am glad that you found our location convenient and our room amenities and room size adequate. I am so sorry though that the experience wasn't exceptional. We take feedback seriously, and I'll inform our hotel management team to review your remarks as a reference for necessary improvements, so we can provide a better experience in the future.
Again, thank you for your comments, and for choosing to stay with us. I hope that we can win your heart back and try us again.
With Best Regards,
Guests Services Desk
by A verified traveler
Posted 6 Dec 2019
Very poor location as if we are sleeping on platform
Comment from Hotel Management
6 Jan 2020 by Guests Relation Executive, Hotel Management
Dear Guest,
Greetings from Polo Max Jabalpur !
Thank you for choosing to stay with us among your many lodging options. We appreciate your willingness to share your feedback.
Providing efficient and friction-less experiences for our guests is our goal. I am so sorry though that the staying experience wasn't exceptional. We take feedback seriously, and I'll inform our hotel management team to review your remarks as a reference for necessary improvements, so we can provide a better experience in the future.
Again, thank you for your comments, and for choosing to stay with us. I hope that we can win your heart back and try us again.
Thanks and Regards,
Guest Services Desk
by A verified traveler
Posted 17 Nov 2017 on Hotels
It was difficult to choose a hotel in Jabalpur as most hotels had low ratings. This one looked ok online. When we got there, the staff were unorganized or at least confused. When they finally took us to our room, the room was open, there was already a staff person there and the TV was on. The place was noisy, it seemed there was a wedding. The door chain lock was broken. One hour or so later they called to ask about our room service which we hadn't ordered. And then one hour after we went to bed a staff person entered our room! We felt unsafe and requested the chain lock to be fixed. They were very apologetic and the next day they tried to explain that there was a confusion, they thought that someone had requested housekeeping, which by no means explains why the person would just open the room. They didn't seem malicious just extremely confused. Oh, and there was no warm water, barely lukewarm. Yes, the room was clean but that's about it.
Comment from Hotel Management
18 Dec 2017
-Dear sir
Thank you for choosing Polo Max, as a venue for your recent visit. We are glad that you liked the rooms of our Hotel. We apologize for the inconvenience you faced during your stay, we can assure you that this is not the norm of our hotel. We have shared your feedback with the concerned department for correctional measures. We solicit your support and request you to continue to patronise our services in future.
Assuring you of our best attention always. We truly value your opinion and we look forward to welcoming you back to our hotel in future.
Warm Regards,
Guest Services
by Ajay
Posted 15 Oct 2017 on Hotels
Comment from Hotel Management
30 Oct 2017
Dear Guest,
Thank you for giving us a good ratings. We appreciate the time you took to share them with us on EXPEDIA. It is great to know that you have enjoyed your stay with us. We are happy that we are able to live upto your expectation. Thank you for choosing Polo Max. We value your patronage and look forward to welcome you back.
Warm Regards,
Guest Services
