Ratings based on 561 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2024
Upon arrival you are greeted with smiles and helpful staff to gather luggage and help you to check you in. English speaking friendly staff in the front of the hotel. Unfortunately you are then inundated with staff required to offer you specials and deals they offer through the hotel, and do not take “no” for an answer easily. Throughout the rest of your stay anytime you walk through the front to the elevator to get to your room, you will be offered deals and promotions. This gets very tiresome over a weeks time. The hotel itself is dated and was constantly being under repair in various spaces throughout the hallways and ceilings.
The amazing part about this hotel is the staff and food. I am vegan and was worried about not having choices during my weeks stay, But I had nothing to worry about. The chefs prepared special breakfast, and dinners for me everyday upon request. The food was always fresh and delicious. Served with love and care.
The staff there was amazing and I’d love to give a shout out to the people who made an impact during our stay.
Arturo - made sure I had vegan dinner every night
Héctor- food server always knew I wanted white wine
Leonides- attentive server always had our table and food ready
Alejandro- serve drinks poolside with Grace
Sergio- english-speaking friendly helped out with ATM confusion
Alicia - super friendly and always helped us in the morning with breakfast
Yessica - amazing energetic tour guide for bicycles
Henry- super fun activity director
Comment from Hotel Management
16 Aug 2024 by The General Management, Hotel Management
Dear Lisa, We greatly appreciate the time you took to write your review of your recent visit to our resort. We are pleased to know that your stay was pleasant, However, your observation has been shared with the corresponding area. We will gladly share your comments with our team. We look forward to welcoming you back to this home away from home. Yours sincerely,
by A verified traveler
Posted 30 May 2024
It Is okay nice hotel but kind small in the pool area ,the host at the restaurants kind of rude to others waitress when they try to give us better seating for the family they seem unorganized on the restaurants service, very unhappy workers
Comment from Hotel Management
1 Jun 2024 by The General Management. , Hotel Management
Dear Guest, We greatly appreciate the time you took to write your review of your recent visit to our resort. We are pleased to know that your stay was ggod, However, we appreciate each of your comments, which allow us to follow up on them.We will gladly share your comments with our team. We look forward to welcoming you back to this home away from home. Yours sincerely,
by A verified traveler from Palmdale
Posted 3 May 2024
Nice location, conveniently located to shops and restaurants. The hotel staff were helpful and friendly. The property was well maintained but dated.The buffet was as expected for an all inclusive resort. Overall, I enjoyed my stay.
Comment from Hotel Management
3 May 2024 by The General Management, Hotel Management
Dear Maria Carmen,We appreciate the time you have taken to write your review about your recent experience at our resort.We are pleased to know that your stay was pleasant and your comment has been shared with our team. We hope to have the opportunity to assist you again in the future at this home away from home. Sincerely yours,
by A verified traveler
Posted 4 Apr 2024
Like the small.nature of the resort and the amount of dining amenities on site. Rooms with balconies was appreciated
Comment from Hotel Management
11 Apr 2024 by The General Management. , Hotel Management
Dear Ernest, Thank ypu very much for your comment. We are happy to know that you stay was pleasant. We hope to see you again on this your home away from home. Sincerely,
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
11 Apr 2024 by La Gerencia General. , Hotel Management
Estimada Lisa, Muchas gracias por tu puntuacion. Nos alegra saber que tu estancia ha sido placentera. Te esperamos nuevamente en esta tu casa lejos de casa. Sinceramente,
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
22 May 2024 by La Gerencia General. , Hotel Management
Estimado Miguel, Muchas gracias por tu puntuación. Nos es grato saber que tu estancia ha sido placentera. Te esperamos muy pronto. Sinceramente,
by A verified traveler
Posted 22 Feb 2024
Elevator was very fast. Wait staff was very friendly. Most everyone spoke English
Comment from Hotel Management
7 Mar 2024 by The General Management. , Hotel Management
Dear Verna, Thank ypu very much for your comment. We hope to have you once again. Sincerely,
by A verified traveler
Posted 12 Feb 2024
We stsyed just one night to enjoy Superbowl. Party was wonderful, service excellent, food so so, drinks plentiful and very average, typical all inclusive.
Problem with people reserving lounges around pool still persists.
Overall this is a typical all inclusive, rather average wigh very nice staff.
Beware of the time share people, just say NO.
Comment from Hotel Management
15 Feb 2024 by The General Management. , Hotel Management
Dear Ewa, Thank you very much for your rating and comment, which is shared with our team. We look forward to seeing you soon in your home away from home. Sincerely,
by A verified traveler
Posted 12 Feb 2024
Needs updating
Comment from Hotel Management
15 Feb 2024 by The General Management. , Hotel Management
Dear Books, Thank you very much for your rating. We look forward to seeing you soon in your home away from home. Sincerely,
by A verified traveler
Posted 7 Feb 2024
Comment from Hotel Management
15 Feb 2024 by La Gerencia General. , Hotel Management
Estimado Juan, Muchas gracias por tu puntuación. Te esperamos muy pronto en esta tu casa lejos de casa. Sinceramente,
