Ratings based on 953 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Garden Grove
Posted 13 Dec 2024
Excellent service
Comment from Hotel Management
14 Dec 2024 by Channel Manager, Hotel Management
We truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. We wait for you again
by A verified traveler
Posted 11 Dec 2024
Great pools! Magnificent food! And of course the beach was beautiful. Staff was super courteous! If I travel to Ixtapa, will look at Barceló for lodging…
Comment from Hotel Management
11 Dec 2024 by Channel Manager, Hotel Management
Dear Mr. Alejandro, we are pleased to know that you enjoyed the pools and that you enjoyed the food. We also appreciate that you highlight the kindness of our staff. We look forward to seeing you again in this home.
by A verified traveler
Posted 8 Dec 2024
Easy to get to resort. I don’t like service and rooms
Comment from Hotel Management
10 Dec 2024 by Channel Manager, Hotel Management
We are sorry that your stay was not completely satisfactory. We would have liked to know more details during your stay. We are sure that our staff could have done better and changed your impression. We hope that you give us the opportunity to serve you again.
by A verified traveler
Posted 8 Dec 2024
Ok
Comment from Hotel Management
10 Dec 2024 by Channel Manager, Hotel Management
Estimado Sr. Marco Antonio, agradecemos su preferencia y confianza . Lo esperamos nuevamente
by A verified traveler from Fountain Valley
Posted 25 Nov 2024
Overall good experience. Nice room, good gym, great beach and much to do nearby. Only consideration is that it's more family friendly that may not suit those looking for adult only.
Comment from Hotel Management
29 Nov 2024 by Channel Manager, Hotel Management
We are happy that your experience was satisfactory and that you highlighted the comfort of the rooms and the beauty of the beach. We look forward to your visit again
by A verified traveler
Posted 20 Nov 2024
Great service by the professional staff.
Comment from Hotel Management
22 Nov 2024 by Channel Manager, Hotel Management
Dear Sr. Juan, we are excited to know that the service and kindness of our staff made a difference during your stay, we look forward to seeing you again.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Channel Manager, Hotel Management
Estimada Sra. Martha, gracias por su preferencia y confianza, le esperamos nuevamente en esta su casa.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Channel Manager, Hotel Management
Estimada Sra. Angelica, gracias por evaluar nuestras instalaciones y servicio, deducimos que su estancia fue placentera y trabajaremos en el área de oportunidad que nos señala. Continuamos a sus ordenes y esperamos nos visite nuevamente.
by A verified traveler
Posted 13 Nov 2024
Todo muy bonito limpio buena comida
Comment from Hotel Management
16 Nov 2024 by Channel Manager, Hotel Management
Estimado Sr Luis, apreciamos sus comentarios y nos agrada saber que ha encontrado lo que esperaba de nuestras instalaciones, le esperamos nuevamente. Saludos.
by A verified traveler
Posted 10 Nov 2024
All inclusive Food was terrible! Compare it to Golden Corral in California !! Service was ok. Ixtapa itself is kind of boring nothing to do.
Comment from Hotel Management
11 Nov 2024 by Channel Manager, Hotel Management
Firstly we apologize for not meeting your expectations regarding the food, we would have liked you to share your comments with us during your stay so that we could act accordingly, we are sure that we could do better, we appreciate you highlighting the friendliness of the staff. On the other hand, we are saddened that he took an unpleasant perspective from Ixtapa, where there are aquatic activities such as jet skis, parachutes, diving, snorkeling, sport fishing, and kayaking. Also activities such as turtle release, bird watching, crocodile watching. Varied and beautiful beaches such as Isla, Las Gatas, El Palmar with beautiful sunsets, Barra de Potosi where the lagoon meets the sea, Soledad de Maciel where there are archaeological remains. Zihuatanejo, which is now a Magical Town and also with activities to do. We hope you give us the opportunity to serve you again.
