Ratings based on 849 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Orcutt
Posted 12 Nov 2024
Need communication in English
Comment from Hotel Management
12 Nov 2024 by Gerencia de Calidad, Hotel Management
Good morning, Dear Customer;We greatly appreciate your visit and the valuable time you spent sharing your comment with us. We have Customer Service Managers who speak English very well and we request your attention at the Main Reception. We would have liked to understand a little more about the reason for your review. It will be a pleasure to welcome you and serve you again in this, your home, in the not too distant future.Best RegardsQuality Department
by A verified traveler
Posted 11 Nov 2024
Great, would highly recommend
Comment from Hotel Management
11 Nov 2024 by Gerencia de Calidad, Hotel Management
Good morning Dear Customer;We greatly appreciate your visit and the valuable time you spent sharing your comment and assessment with us. It will be a pleasure to welcome you and serve you again in this, your home. Best regards. - Quality Department
by A verified traveler
Posted 15 Sep 2024
Staff, super nice only no valet parking and it was far away the parking, i was by myself...
Comment from Hotel Management
17 Sep 2024 by Gerencia de Calidad, Hotel Management
Buenas tardes Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su comentario, estaremos tomando en cuenta lo del valet parking e informando al área correspondiente para su consideración, reciba un cordial saludo.Atte:- Departamento de Calidad
by A verified traveler
Posted 22 Aug 2024
Enjoyed the fact that this truly an all inclusive resort. They had activities included! My favorite was the bike ride through the national park. The staff were all very kind and attentive. The shows at night were also great and different every night. Really enjoyed my stay!
Comment from Hotel Management
22 Aug 2024 by Gerencia de Calidad, Hotel Management
Good afternoon, Dear Customer;We really appreciate your visit and the valuable time you spent sharing your comment and assessment with us. We are very happy to know that you enjoyed your vacation and that you loved the bike tour. It will be a pleasure to continue with your preference in the not too distant future. Receive a warm greeting.Best regardsQuality Control Department
by A verified traveler
Posted 29 Jul 2024
Staff was very nice and food had good flavor. The property does need up keeping. Adult pool cement rock falling apart and broken. Definitely need’s repairing. Rooms did not have a mini fridge or coffee maker. No place to keep cold waters. Drinks were not provided in room. It was also very hard to get drinks at the swim up bar. Bartenders wouldn’t acknowledge you.
Comment from Hotel Management
30 Jul 2024 by Gerencia de Calidad, Hotel Management
Good morning, Dear Customer;We greatly appreciate your visit and the valuable time you spent sharing your comment and evaluating us. We inform you that we have already considered and authorized the remodeling but we are analyzing and looking for the ideal date so as not to affect the service to our clients. Regarding what you mentioned about not having a minibar and coffee maker, we mention that not all rooms have a refrigerator since it is according to the category of the room. The coffee maker must be requested by dialing the number zero from your room and we will gladly deliver it to you in less than 5 minutes. It will be a pleasure to receive you and serve you again in this, your home.Best regardsQuality Department
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
9 Aug 2024 by Gerencia de Calidad, Hotel Management
Buenos días Apreciable Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, será un placer recibirles y atenderles nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad
by A verified traveler
Posted 7 Jul 2024
Comment from Hotel Management
8 Jul 2024 by Gerencia de Calidad, Hotel Management
Apreciable cliente, buenas tardes,Agradecemos mucho su visita y valioso tiempo que dedicó en compartirnos su valoración, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un cordial saludo.Atte.- Departamento de Calidad
by A verified traveler
Posted 6 Jul 2024
Comment from Hotel Management
26 Jul 2024 by Gerencia de Calidad, Hotel Management
Buenos días Estimado Cliente;Agradecemos mucho su visita y valioso tiempo que dedicó en evaluarnos de acuerdo a su experiencia en nuestro hotel, nos complace mucho saber que todo estuvo excelente, será un placer recibirle y atenderle nuevamente en esta su casa, reciba un afectuoso saludo.Atte:- Departamento de Calidad
by A verified traveler from Los Ángeles
Posted 14 Jun 2024
I was upset because the Velero was included but we were not able to use it. You had to reserve it the day before but all of days that we were there it was booked. Also many of the things to do were closed like the rock climbing, archery, rifle. We had to leave the resort and find ways to entertain my grandchildren.
Comment from Hotel Management
14 Jun 2024 by Gerencia de Calidad, Hotel Management
Good morning Dear Client;Thank you very much for his visit and valuable time that he dedicated to sharing his experience in our hotel; We inform you that all our activities are free and according to availability, we suggest you reserve them from the first day of your arrival, it will be a pleasure to receive and assist you again in this your home.CordiallyQuality Department
by A verified traveler
Posted 11 Jun 2024
They need to improve their good options
Comment from Hotel Management
12 Jun 2024 by Gerencia de Calidad, Hotel Management
Good afternoon Dear Client;We very much appreciate your visit and valuable time that you dedicated to sharing your comments and evaluations. We would have liked to know your suggestions to implement actions and improve them. It will be a pleasure to receive you and serve you again in this your home. Please receive a cordial greeting. Best RegardsDepartment of Quality.
