Ratings based on 974 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Elise B. Marketing Assistant, Hotel Management
Dear Kamron,We very much appreciate your comments regarding your stay at the Le Louise Hotel Brussels - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 29 Dec 2024
Great location and nice staff. The room was warm and I couldn’t turn down the temp. And because our room overlooked the street, it was loud pretty much all hours of the day.
by A verified traveler from Olathe
Posted 7 Dec 2024
Great hotel, great location, great staff. They even gave us a champagne birthday surprise. Concierge is one of the best in the business.
Comment from Hotel Management
10 Dec 2024 by Ecommerce Marketing Manager, Hotel Management
Dear Justin,Thank you so much for your kind review of your recent stay at Le Louise Hotel Brussels – MGallery! We are delighted to hear that you enjoyed our location, our team, and the special champagne birthday surprise. It’s wonderful to know that we could help make your celebration extra memorable. Your praise for our concierge is especially appreciated—our team takes great pride in offering exceptional service, and your recognition means a lot to us. I will be sure to pass on your kind words to them! Thank you once again for sharing your experience. We look forward to welcoming you back soon, and we hope your next visit is just as wonderful as the last! Best regards,Salomé.CEcommerce Marketing Manager
by A verified traveler from Chino Hills
Posted 3 Dec 2024
The people at the front desk are amazing. They are the nicest people we have encountered. They are also amazing with kids; making them feel at home.
Comment from Hotel Management
5 Dec 2024 by Ecommerce Marketing Manager, Hotel Management
Dear Mr. Steve Guy Petit, Thank you so much for your kind words and for sharing your experience at Le Louise Hotel Brussels - MGallery. We are absolutely thrilled to hear that our front desk team made such a positive impression during your stay. Your recognition of their kindness and attentiveness, especially towards children, is incredibly heartwarming. Ensuring that every guest, no matter their age, feels at home is one of our top priorities, and it brings us great joy to know we succeeded in creating a welcoming atmosphere for your family. I will personally share your lovely feedback with our front desk team. It will certainly serve as a wonderful encouragement for them to continue going above and beyond in making our guests' stays memorable. We truly hope to have the pleasure of welcoming you and your family back soon for another delightful stay. Warm regards,Salomé.CEcommerce Marketing Manager
by A verified traveler
Posted 2 Dec 2024
Great shower
Comment from Hotel Management
3 Dec 2024 by Ecommerce Marketing Manager, Hotel Management
Dear Chris, We very much appreciate your comments regarding your stay at the Le Louise Hotel Brussels - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Salomé.CEcommerce Marketing Manager
by A verified traveler
Posted 30 Nov 2024
This place is fantastic. The best drinks in the bar for sure. My only request would be a few plant based options for room service or dining. Overall, I would return and highly recommend.
Comment from Hotel Management
2 Dec 2024 by Ecommerce Marketing Manager, Hotel Management
Dear Michele, Thank you much for your review of Le Louise Hotel Brussels - MGallery! We’re delighted to hear that you enjoyed your time with us and especially appreciated the drinks at our bar. I’ll be sure to pass on your kind words to our barman, St. Nicola, and the team, as they take great pride in creating memorable experiences for our guests.Your suggestion for more plant-based options in room service and dining is greatly appreciated. We value your feedback and are always looking for ways to enhance our offerings. I’ll make sure to share your request with our culinary team so we can explore adding more options to cater to all preferences.We’re thrilled to know you would return and recommend us. We look forward to welcoming you back soon and hope your next stay will be even better! Please don’t hesitate to let us know if there’s anything we can do to make your visit extra special.Best regards,Salomé.CEcommerce Marketing Manager
by A verified traveler from Newtown
Posted 19 Nov 2024
Good place, but it is not a 5-star hotel.
Comment from Hotel Management
20 Nov 2024 by Ecommerce Marketing Manager, Hotel Management
Dear Joseph, Thank you for sharing your thoughts about your recent stay at Le Louise Hotel Brussels - MGallery. We are delighted to hear you enjoyed your time with us, but we are also attentive to your feedback regarding our 5-star rating. We strive to provide an exceptional experience for all our guests. If there were specific aspects that didn’t meet your expectations, we would greatly appreciate hearing more details. Your insights would help us refine and enhance the guest experience. We truly value your feedback and hope to welcome you back in the future for an even better stay that aligns perfectly with your expectations. Best regards, Salomé.CEcommerce Marketing Manager
by A verified traveler
Posted 15 Nov 2024
Unfortunately, the service provided was minimal, and the room condition was far below acceptable standards.
Specific issues I encountered include:
1. The building appeared old and had a noticeable unpleasant smell.
2. The room condition was poor and did not meet expectations.
Comment from Hotel Management
19 Nov 2024 by Front Office Manager , Hotel Management
Dear Siavash,Thank you for sharing your feedback regarding your recent stay at Le Louise Hotel Brussels – MGallery Collection.I am truly sorry to hear that your experience fell short of your expectations. Providing exceptional service and maintaining the highest standards are our top priorities, and I regret that we did not meet them during your stay.Please rest assured that your comments have been shared with our team so we can address these concerns and prevent similar issues in the future. We continuously strive to improve and ensure all our guests have a comfortable and enjoyable stay.We hope to have the chance to welcome you again and provide you with the high standards of service and comfort we strive for.Warm regards,Adrien.SFront Office Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Ecommerce Marketing Manager, Hotel Management
Dear Asal,We very much appreciate your comments regarding your stay at the Le Louise Hotel Brussels - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Salomé.CEcommerce Marketing Manager
by A verified traveler
Posted 5 Nov 2024
Had a wonderful visit!
Comment from Hotel Management
5 Nov 2024 by Salomé.C , Hotel Management
Dear Daniel, Thank you so much for your wonderful comments regarding your recent stay at Le Louise Hotel Brussels - MGallery. We are delighted to hear that you had a fantastic visit!It is with great pleasure that we receive your compliments. Your kind words will be shared with our entire team, as your satisfaction is the best reward for all of us who work tirelessly to provide impeccable service.We look forward to welcoming you back in the future and ensuring that your next visit is just as memorable. Warm regards,Salomé.CEcommerce Marketing Manager
