Ratings based on 273 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Huntsville
Posted 28 Jul 2024
Complicated.
Comment from Hotel Management
22 Sep 2024 by Rezeption, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Grauholz
by A verified traveler
Good stay
Posted 17 Jul 2024 on HotelsExcellent location less than ten minutes from the Bern city center. Good breakfast.
Calm inner garden with some seating, could be beautiful if better maintained, now looks little bit wild :)
Comment from Hotel Management
22 Sep 2024 by Rezeption, Hotel Management
Lieber TomasVielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße vomHotel Grauholz Team
by A verified traveler from humble
Posted 9 Jul 2024
Comment from Hotel Management
22 Sep 2024 by Rezeption, Hotel Management
Lieber GastVielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße von Ihrem A1 Hotel Grauholz Team
by A verified traveler
Posted 5 Jun 2024
Great property overall except that it was hard to find the place on maps
Comment from Hotel Management
19 Jun 2024 by Hotel Grauholz, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 6 Apr 2024
Great experience!
Comment from Hotel Management
11 Apr 2024 by Reception, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Grauholz
by A verified traveler
Posted 29 Mar 2024 on Hotels
Comment from Hotel Management
4 Apr 2024 by Rezeption, Hotel Management
Lieber Gast,Vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Hotel Grauholz
by A verified traveler
Posted 30 Dec 2023
No
Comment from Hotel Management
31 Dec 2023 by S.B, Hotel Management
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best regards, your A1 Hotel Grauholz Team
by A verified traveler
Be aware.
Posted 2 Sep 2023 on HotelsThis place cannot be accessed from anywhere but a gas station truck stop back road. No GPS address and at least they admit it’s a travelers nightmare. This place is nice but it’s a very strange location in a truck stop with a hundred sketchy people hanging around and drinking in the parking lot after midnight. Would not recommend
Comment from Hotel Management
17 Nov 2023 by Hotel Grauholz, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Grauholz
by A verified traveler
Hard to get to
Posted 15 Aug 2023 on HotelsCould not get to location with Apple Maps- use Google maps.
Area looks a little rough but rooms are nice and clean and staff were excellent.
Comment from Hotel Management
16 Aug 2023 by Hotel Grauholz, Hotel Management
Dear William,Thank you for taking your time to leave a feedback.We are sorry, that you had difficulties to get to the hotel.Hope to see you again.Best regards,
by A verified traveler
Posted 22 Jul 2023
Very good
Comment from Hotel Management
29 Jul 2023 by Hotel Grauholz, Hotel Management
Dear Lingjun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Grauholz
