Ratings based on 927 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
We should have been informed prior or at time of booking, and offered some compensation for our stay being the fact that the property was under renovation - so a bit inconvenient arriving thru back and going down stairs with luggage .
Continental breakfast was offered as compensation for this inconvenience and a $10 coupon for spa service -there was no full hot breakfast offerings/menu as well and no microwave in the room or water bottles /drinks .
It was nonetheless clean , had a quaint library shelf wall and cozy fireplace along with a heated lamp light in the jacuzzi style bathroom.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by The LaTourelle Team , Hotel Management
Thank you for your kind review!
by A verified traveler
Posted 6 Dec 2024
Very friendly staff!
Comment from Hotel Management
9 Dec 2024 by The LaTourelle Team , Hotel Management
Thank you for your kind review! We look forward to seeing you again in the future!
by A verified traveler
Posted 1 Dec 2024
The stay was originally all good expect for the experience we had on 11/30 night. There was a banquet at the entrance and the guests blocked the way. The people there don’t care about guests who need to enter the hotel. I will have to pass through all those people, turning left and right in between those people, while I am holding a little kid. There is no staff by that time to clear the way for other guests
Comment from Hotel Management
2 Dec 2024 by The LaTourelle Team , Hotel Management
We are sorry you had trouble getting through the lobby the guests for the event were only in the lobby for a short time before they headed downstairs into the banquet hall. May I ask what night you had issues in the lobby?
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by The LaTourelle Team , Hotel Management
Thank you for your kind review!
by A verified traveler
Posted 22 Nov 2024
The property was quaint and filled with beautiful artwork, the fireplace in the main room was welcoming and comforting. They provided cookies, coffee, tea, and water which was a warm touch of hospitality. The room was spacious and bed comfortable and good shower pressure. I just wish the balcony was bigger with a different view. We had the parking lot view. Would still recommend to friends and family.
Comment from Hotel Management
22 Nov 2024 by The LaTourelle Team, Hotel Management
Thank you for your kind review! We look forward to your next stay with us at LaTourelle!
by A verified traveler
Posted 18 Nov 2024
Great stay for our visit to the finger lakes! Beautiful property and very dog friendly.
Comment from Hotel Management
19 Nov 2024 by The LaTourelle Team, Hotel Management
Thank you for your kind review! We look forward to your next stay with us at LaTourelle.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by The LaTourelle Team, Hotel Management
Thank you for your kind review!
by A verified traveler
Posted 18 Nov 2024
Everything seems good so far and the room is clean and comfortable.
Comment from Hotel Management
18 Nov 2024 by The LaTourelle Team, Hotel Management
Thank you for your review!
by A verified traveler
Posted 17 Nov 2024
The staff from the time you arrive to the time you get into your car to leave are so friendly and professional. The lobby and sitting area are warm and relaxing. Had excellent massage with Tasha. The spa with steam, sauna, and relaxing rooms after massage were perfect.
Comment from Hotel Management
18 Nov 2024 by The LaTourelle Team, Hotel Management
Steve, Thank you for your kind review! We look forward to your next stay with us!
