Ratings based on 983 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by The Best Western University Staff & Management , Hotel Management
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you found our hotel to be comfortable and the staff to be great. Our staff takes great pride in providing superior service to every guest every time. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs or egg patties, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins, assorted bagels and breads, assorted cereals and oatmeal, assorted fresh fruits, and assorted flavored yogurts with toppings to add to yogurt. Plus, we serve coffee (both hot and iced), assorted herbal teas, three types of juices, hot chocolate, whole milk, 2% milk and almond milk. We hope you will stay with us again, soon.
by A verified traveler from SILVER SPRING
Posted 16 Nov 2024
What I didn't like:
The room didn't have a chair. Lighting was poor (maybe because there was no desk, it is thought light doesn't matter). Toilet was lower than average.
Comment from Hotel Management
17 Nov 2024 by The Best Western University Staff & Management , Hotel Management
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by The Best Western University Staff & Management , Hotel Management
Thank you for taking the time to rate your recent stay. On behalf of our entire team, we would like to apologize for not meeting and exceeding your expectations. However, this review would hold more value if it came with comments that tell us why you feel that our hotel was only worth 2 out of a possible 5. We could then use those comments to implement improvements to ensure we provide a better experience in the future for all our guests and understand why you felt you did not care about your stay with us. We hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.
by A verified traveler
Posted 27 Oct 2024
Phone was broken and never fixed, AC unit made tons of noise coming on and off waking us up all night
Comment from Hotel Management
28 Oct 2024 by The Best Western University Staff & Management , Hotel Management
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. However, both items that you listed in your review were issues were fixable and kind of fall under user error. First, the telephone in the room has two lines. When we went in to fix the only the Maintenance staff simple pushed the line one button and the phone worked. As for the A/C unit, the setting you had the unit set on was for the the fan to turn on and off when the temperature of the room got to warm or cold. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.
by A verified traveler from Port Saint Lucie
Posted 25 Oct 2024
Expected... and appears worse... enough with best western, will change my preferences.
Comment from Hotel Management
26 Oct 2024 by The Best Western University Staff & Management , Hotel Management
Thank you for taking the time to rate your recent stay. On behalf of our entire team, we would like to apologize for not meeting and exceeding your expectations. However, this review would hold more value if it came with comments that tell us why you feel that our hotel was as “Expected… and appears”. Then we could then use those comments to implement improvements to ensure we provide a better experience in the future for all our guests and understand why you felt you did not care about your stay with us. We hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by The Best Western University Staff & Management , Hotel Management
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are pleased to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.
by A verified traveler
Posted 21 Oct 2024
Close to Cornell University and safe
Comment from Hotel Management
21 Oct 2024 by The Best Western University Staff & Management , Hotel Management
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn, Ithaca, NY. We are happy to hear that you enjoyed your stay and found our hotel to be clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. We hope you will stay with us again.
by A verified traveler
Posted 20 Oct 2024
When you book here, there is no indication it’s a pet-friendly hotel pets unless you read the fine print. And that pets are allowed in ANY ROOM, even if you read the fine print. I am allergic to both cats and dogs, and felt awful during and after my stay. A pet-friendly hotel with carpets? There’s no way to rid a room like that of cat hair and dog dander. It feels extremely negligent not to make that clear to visitors. Also, a dog 2 doors down barked late at night and woke me early in the morning. The asst manager was less than interested in my commentary. The doors to the different sections of the hotel did not lock, so anyone could enter, which felt very unsafe. Then there was no coffee at breakfast. I finally found the woman in charge of the cafeteria, and she said she’d replace it. I asked how long she thought it would be, and she told me “as long as it takes me.” Her pants were falling down and as she walked away, I could see her butt crack, I kid you not. Particularly awful in food services. There was coffee available 12 mins later, after I had to get the manager to push her. You can’t make this stuff up. The hotel was really awful, mostly because of its hidden yes-to-pets policy (couldn’t that be reserved for specific rooms in a separate part of the hotel?) but also because the staff didn’t seem to care about it’s customers at all. Would never stay there again.
Comment from Hotel Management
21 Oct 2024 by The Best Western University Staff & Management , Hotel Management
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. However, out hotel is listed as being Pet Friendly on every website. It is unfortunate that you did not see that when you were booking your reservation. we were saddened hear that you did not care for our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins, bagels and breads, assorted cereals and oatmeal, fresh fruits, and assorted yogurts with toppings to add to yogurt. Plus, we serve coffee (both hot and iced), assorted herbal teas, three types of juices, hot chocolate, whole milk, 2% milk and almond milk. We hope you will stay with us again, so that we may provide you with the superior service that you expect. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by The Best Western University Staff & Management , Hotel Management
Thank you for taking the time to rate your recent stay. On behalf of our entire team, we would like to apologize for not meeting and exceeding your expectations. However, this review would hold more value if it came with comments that tell us why you feel that our hotel was only worth 1 out of a possible 5. We could then use those comments to implement improvements to ensure we provide a better experience in the future for all our guests and understand why you felt you did not care about your stay with us. We hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.
by A verified traveler
Posted 12 Oct 2024
We had a very comfortable stay.
Comment from Hotel Management
13 Oct 2024 by The Best Western University Staff & Management , Hotel Management
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you found our hotel to be comfortable and the staff to be great. Our staff takes great pride in providing superior service to every guest every time. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.
