Ratings based on 137 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Very good Hotel
Posted 3 Oct 2023 on HotelsVery clean and safe hotel. Staff is very attentive.
Comment from Hotel Management
3 Oct 2023 by Fenix Hotel, Hotel Management
Dear ,Thank you for choosing us as your accommodation destination.We are glad to know that you enjoyed your stay and the services provided.We hope to have the opportunity to serve you very soon.Cordially,
by A verified traveler
Posted 11 Nov 2022
The friendly and professional staff
Comment from Hotel Management
27 Dec 2022 by Beli, Hotel Management
Estimado Juan,Reciba un cordial saludo de quienes conformamos Fenix Hotel, gracias por habernos elegido como su destino de alojamiento.Nos encontramos felices de saber que disfruto de su estadía y los servicios brindados.Esperamos tener la oportunidad de servirle muy pronto.Cordialmente,María Belén ZambranoJefe de Recepción
by A verified traveler from Alexandria
Posted 9 Nov 2022
Close to everything
Comment from Hotel Management
27 Dec 2022 by Beli, Hotel Management
Estimado George,Reciba un cordial saludo de quienes conformamos Fenix Hotel, gracias por habernos elegido como su destino de alojamiento.Nos encontramos felices de saber que disfruto de su estadía y los servicios brindados.Esperamos tener la oportunidad de servirle muy pronto.Cordialmente,María Belén ZambranoJefe de Recepción
by A verified traveler
Excellent for families!
Posted 4 Oct 2022 on HotelsI stayed at the Fenix hotel with my family. We have a great experience, the attention of the staff was excellent, the hotel was clean as well as our rooms. The breakfast was varied and the staff was attentive to stocking the food during it. Although the area is high traffic, the rooms we were assigned allowed us to rest without interruptions. I'll be back in the future!
by A verified traveler
Posted 5 Sep 2022 on Hotels
by A verified traveler
Posted 18 Jul 2022
by A verified traveler from Guaynabo
Posted 24 May 2022
Me gustó mucho la atención del personal. Siempre atentos.
by A verified traveler from Gurabo
Posted 23 May 2022
There are not too many places to get food at walking distance.
by A verified traveler from Pompano Beach, FL
Posted 3 Sep 2019
The hotel itself was nice but our room was old looking and needs an update, especially the bathroom. The water ran extremely hot to extremely cold. We only stayed one night as this was not our only destination.
Comment from Hotel Management
4 Sep 2019 by Heidi Parra Nuñez , Hotel Management
Dear Mrs. Bowen:
We are really sorry that you're stay was not as expected, have the certainty we will fix every issue that we had. We would like you to give us a second chance to give you an excepcional service as you deserve in your next visit to Quito.
Please be always welcome.
by A verified traveler
Posted 25 Mar 2019
My fiancee came to pick me up at the hotel came to my room to wait for me to finish getting ready .and i was charge for an additional person in the room ,their explanation was that if she waited in the toom more than an hour even if she did not stay, i had to pay for her .when i first checked in i mentioned that my fiancee would be picking me up and they daid as long as she doesn't stay no problem. At check out they changed me for her.also metion we would have to sit in the lobby only for an hour .like in prison .no vents in rooms ,noise comes into rooms at all hours ,i was lucky if i got 3 hours sleep every night .also black mold in bathroom.
Comment from Hotel Management
26 Mar 2019 by Heidi, Hotel Management
Dear Mr. We regret that your stay at our hotel was not the best experience, thanks for your comments that help us improve every day. Our Front Desk Staff confirmed with you an additional charge for an extra person. We offered a room change for the noise issue but we did not have the opportunity to do so. We hope it will allow us to improve your experience in a new opportunity to serve you. Kindly.
