Ratings based on 57 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2023 on Hotels
Receptionist was very rude how ever there was a Sri Lankan he was friendly the Japanese male receptionist was rude
Comment from Hotel Management
25 Sep 2024 by ホテル新まこも, Hotel Management
ご予約ありがとうございます。ご宿泊されていないようなのですが？フロントの対応とは？ お電話かメールで失礼があったのだと思われますのでお詫び申し上げます。今後、気を付けて参ります。
by Elizabeth
Horrible
Posted 29 Oct 2017 on HotelsWorst hotel I've ever stayed in. It is so far from the airport and they charge 50 dollars per person to take the airport shuttle. What a joke. We paid 150 to get a cab to get there because when we wanted to arrange the shuttle pick up the concierge spoke Zero English, except the next day when we needed a ride to the bus stop he suddenly could speak English to charge us 10 dollars a person to take us 3 blocks. Do not stay here it's a ripp off. Ridiculous! We ended up paying almost 300 just to stay here.
by edna
Lower than 3.6 published rating.
Posted 18 Oct 2017 on HotelsI was expecting at least a 3.6 turnout but it should be rated below 3. It's an old hotel. I would say not professional managed. Wifi is not stable. Breakfast was good though. Room with beds for 2pax is tiny; no desk and stool.
by hy
Posted 22 Apr 2017 on Hotels
Recommended
for Everyoneby A verified traveler from japan
Very nice hotel
Posted 21 Aug 2016 on OrbitzReally nice hotel and friendly staff.
It's nice and quiet, but with many conveniences close by
Comment from Hotel Management
26 Aug 2016 by Kishi, Hotel Management
Dear Valuable Guest
Thank you for your staying.
We hope to see you again
Recommended
for Everyoneby A verified traveler from Henderson, NV
Wonderful stay at the New Makomo Hotel
Posted 20 Aug 2016
Pros: The hotel is in low-key Itako which is far more relaxing and quiet than the megatropolis of Tokyo. The hotel manager was very friendly.
Cons: I wish more of the staff were more conversant in English. Nevertheless, they were friendly.
Location: It is a few miles from Kashima beach, a 200 year old Sake factory (Aiyu Shizo) and the Kashima shrine. There is a beautiful river garden very close.
We had a very unique and wonderful experience for a one night stay. The hotel manager (Kishi) offered to be our personal guide both on the evening that we arrived and on the next day at no extra cost. He took us to a classic Japanese restaurant and ordered on our behalf for dinner (we walked there). Afterward, we were driven to a festival of lights at a nearby and beautiful shrine in Itako. On the next day, Kishi drove us in the hotel shuttle vehicle to the stunning Kashima shrine, Kashima beach, the Ayu Shuzo Sake brewery (where we had a personal guided tour and sake tasting - the sake is excellent), and finally, to an old Edo-style Japanese town nearby where we purchased soy sauce from a well known soy sauce manufacturer and souvenirs. The hotel offers shuttle service to the airport for 7,500 yen (about $75) per vehicle. Narita airport is about a 35 minute drive away. You can also take the train but it takes much longer. This area is clearly well known to Japanese but not so well known to people outside of Japan. I feel lucky to have visited and hope to visit the region again.
by A verified traveler
Posted 2 Nov 2024
受付の方も丁寧に対応してくれました。少し遅く到着してになってしまいましたが電話もいただき、とても親切にしていただきました。
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by ホテル新まこも, Hotel Management
ご宿泊有り難うございました。またのご利用をお待ちしております。
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by ホテル新まこも, Hotel Management
ご宿泊ありがとうございました。またのお越しをスタッフ一同お待ち申し上げております。
by A verified traveler
Posted 30 Aug 2024
シャワーの温度調整がなかなかできない
水圧が弱い
コンセントの位置がわるい
Comment from Hotel Management
11 Sep 2024 by ホテル新まこも, Hotel Management
ご宿泊ありがとうございました。ご不便をおかけして誠に申し訳ございませんでした。水圧の改善を検討して対策してまいります、貴重なご意見有難うございました。
