Ratings based on 931 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
As per the photos, the hotel looks brand new. In reality, it’s the opposite. Old equipment, old elevator and you can name everything you can see old. I guess that’s marketing. Disappointed!
Comment from Hotel Management
28 Oct 2024 by HOTEL TRANSAMERICA BERRINI, Hotel Management
Dear Mr. Yong, We apologize for the inconvenience caused and are sorry to hear that your experience with us was not completely satisfactory. We hope to welcome you again so that the bad impression can be reversed!Regards,Heloisa MachadoServices
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
21 Oct 2024 by HOTEL TRANSAMERICA BERRINI. , Hotel Management
Prezada Sra. Inês,Ficamos muito felizes em recebê-la e perceber, através da sua nota, que lhe proporcionamos uma estada agradável. Agradecemos muito.Estaremos sempre à disposição e esperamos que suas estadas conosco sejam cada vez melhores.Conte sempre com a gente quando estiver na cidade!Um abraço,Heloisa MachadoServiços
by A verified traveler from Windermere
Posted 29 Sep 2024
Very good
Comment from Hotel Management
21 Oct 2024 by HOTEL TRANSAMERICA BERRINI, Hotel Management
Dear Karen,It was a pleasure to welcome you. We are pleased to know that we were able to meet your expectations regarding the services provided and the friendliness of our team. It will always be a pleasure and we hope you have many opportunities to be with us again. Sincerely,Heloisa Machado.Services.
by A verified traveler from Brooklyn
Posted 7 Sep 2024
The customer was great.
Comment from Hotel Management
12 Sep 2024 by HOTEL TRANSAMERICA BERRINI. , Hotel Management
It was a pleasure to welcome you. We are pleased to know that we were able to meet your expectations regarding the services provided and the friendliness of our team. It will always be a pleasure and we hope you have many opportunities to be with us again. Sincerely,Heloisa MachadoServices
by A verified traveler from Boca Raton
Posted 18 Aug 2024
Poor Maintenance.
Comment from Hotel Management
12 Sep 2024 by HOTEL TRANSAMERICA BERRINI. , Hotel Management
Dear Sr. Adriano,First of all, we would like to thank you for choosing our hotel.We are always working towards the continuous improvement of our services and comments and observations are always very important to us, as this allows us to increasingly improve our services. Yours sincerely,Heloisa MachadoServices
by A verified traveler
Posted 30 Jun 2024
Great room and space to spend a few nights on business trip. Breakfast is amazing and delicious! Close to lots of shops and restaurants.
Only wish is that they will provide more international-friendly sockets or at least lend an adaptor to guests with a security deposit. Most of the hotels I’ve been to did this. They sell the adaptor at very expensive price and I had no option.
Comment from Hotel Management
5 Aug 2024 by HOTEL TRANSAMERICA BERRINI. , Hotel Management
Dear Mrs. Li-an,It was a pleasure to welcome you. We are very committed and committed to doing our best. It will always be a pleasure and we hope you have many opportunities to be with us again.Sincerely,Heloisa MachadoServiços
by A verified traveler
Posted 12 Jun 2024
good
Comment from Hotel Management
20 Jun 2024 by HOTEL TRANSAMÉRICA BERRINI. , Hotel Management
Prezado Sr. Guilherme,Foi um prazer recebe-lo. Ficamos satisfeitos em saber que conseguimos alcançar suas expectativas em relação aos serviços prestados e cordialidade de nossa equipe. Será sempre um prazer e esperamos que tenha muitas oportunidades de estar conosco novamente.Atenciosamente, Eliana RibeiroGerente Geral
by A verified traveler
Posted 2 Jun 2024 on Hotels
Comment from Hotel Management
20 Jun 2024 by HOTEL TRANSAMERICA BERRINI. , Hotel Management
Prezado Sr. Celso,Foi um prazer recebe-lo! Ficamos satisfeitos em saber que conseguimos alcançar suas expectativas em relação aos serviços prestados e cordialidade de nossa equipe. Será sempre um prazer e esperamos que tenha muitas oportunidades de estar conosco novamente.Atenciosamente,Eliana RibeiroGerente Geral
by A verified traveler
Not recommended at all
Posted 8 Apr 2024 on HotelsVery disappointed!!!
No hot water on bath. The water was brown. Dirty. I was there for 7 days it was very bud
Comment from Hotel Management
17 Apr 2024 by HOTEL TRANSAMÉRICA BERRINI. , Hotel Management
Dear Moshe,We apologize for the inconvenience caused and are sorry to hear that your experience with us was not completely satisfactory. We hope to welcome you again so that the bad impression can be reversed! Sincerely, Eliana Ribeiro - General Manager
by A verified traveler
Posted 31 Dec 2023
