Ratings based on 342 Verified Reviews
2.5 Room cleanliness
3.2 Service & staff
2.6 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2023 on Hotels
by A verified traveler
Posted 26 Sep 2023
Room service very poor no ac one pillow poor washroom
by A verified traveler
Posted 5 Sep 2023 on Hotels
by A verified traveler
Posted 1 Sep 2023
It was the worst hotel experience i would not keep my dog in the building i had to leave hotel after first night staff was rude and unapologetic. Member of staff knew no word of english furniture was broken in the room and bathroom was unsafe and shower was not working. Toilet floor is so filthy i would rather sleep in a hostel than in this hotel. If you are traveling with family dont even step into this stupid place. Expedia was not helpful either i will never use expedia as a travel agent next time either.
by A verified traveler
Posted 22 Jul 2023
Horrible experience, the hotel is too much old and dirty ,bed is dirt, sheets are dirty, toilet is dirty. Air conditioner from Ancients.
by A verified traveler
Posted 19 Jul 2023
Staff rude and rooms dirty and smelly. I was forced to leave and go to another hotel
by A verified traveler
Posted 24 Jun 2023
by A verified traveler
Posted 2 Jun 2023
Very good for short and long stayings. Location is cool: train & train stations and ferry terminal is in walkable distance. Staff is polite and helpful, and good English speaking. Breakfast is tasty and quite rich. Rooms are clean & spacious, room cleaning is everyday. Yes, rooms need some renovation but it is a matter of time. Strange to read angry reviews of people who pay nothing and want everything:) Tram and cars noise is an issue, they beep every 5-10 minutes :) But maybe it is an issue only for me :) Overall, good choice.
Comment from Hotel Management
3 Jun 2023 by Turvan Hotel, Hotel Management
Thank you very much dear Andrei.Wish to see you again:)
by A verified traveler
Posted 30 May 2023
Staff were friendly but property was in bad shape, needs upgrade. AC & TV wasn't working despite reminders, they were not fixed. Property was not per the photos we saw.
by A verified traveler
Posted 24 May 2023
This property is nothing like the images shown. The actual hotel has peeling paint, a shoddy lift, water-damaged and severely worn floor boards, damaged toilets, dirty taps (covered in limescale), terrible grout, holes in walls and woodwork.
It is an absolute disaster, so save your money and avoid this hotel, because neither the hotel nor Expedia will refund you if you book it.
