Ratings based on 734 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Fantastic place.
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Excellent stay at Tomtom Suites with exceptional service level from staff. First during check in the manager noticed my original room had a small issue so he upgraded me to another larger room with a beautiful view over the city. He also spent time with me providing tips on sights to see around the neighborhood. Second, I had a very early flight so the staff insisted that they bring breakfast to my room at 4:00 a.m. This was a very nice touch and much appreciated especially so early in the morning. The staff were also very helpful in arranging a ride back to IST airport. Even though I was on a business trip with a quick layover in Istanbul, they made me feel like I was staying with friends and family.
by A verified traveler
Posted 30 Oct 2024
Lovely hotel. Excellent breakfast! Even the quality of sandwiches in our breakfast box to take away was exceptional. I think this will be my permanent stay place in Istanbul - a city really exceptional and like any other. We were hoping to try the Michelin restaurant but had already tried the Nuseirat one night so felt a bit extravagant to have another top rated meal in the space of a few day's. The hotel is very nicely located and the restaurant recommendations by Etiler were great.
The only sting was the taxi to the airport arranged by the reception guy (not Etiler) where he told the taxi driver to cap ours fare to 1800 TL. The taxi guy then charged us this amount despite the metered fare only being 1200 TL. It was a faster ride so not as expensive as peak time. But the taxi driver made up some rubbish about toll charges. They shouldn't have been 600 TL though. So we were taken for a ride! We weren't savvy enough at the time to calculate and push back more (airport stress and all that). It's a shame about that experience. Nobody likes to be made a fool.
Other than that, a truly exceptional stay and as for the sting, once bitten, twice shy. I'd be delighted to stay here again.
by A verified traveler
Posted 21 Oct 2024
Loved this hotel. It was excellent on every level. The staff were outstanding.
Comment from Hotel Management
22 Oct 2024 by Tomtom Welcome Team, Hotel Management
Dear Sheilagh,Thank you for taking the time to write a comment because we care a great importance to guest comments and feedbacks. We also thank you for rating our hotel so good. We will be happy to welcome you, your family and your friends again in our hotel.Yours Sincerely,Tomtom Welcome Team
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Tomtom Welcome Team, Hotel Management
Dear Arpen Shah,Thank you for taking the time to write a comment because we care a great importance to guest comments and feedbacks. We also thank you for rating our hotel so good. We will be happy to welcome you, your family and your friends again in our hotel.Yours Sincerely,Tomtom Welcome Team
by A verified traveler from Mexico CIty
Posted 2 Oct 2024
Excellent property with great staff!!!
Comment from Hotel Management
21 Oct 2024 by Tomtom Welcome Team, Hotel Management
Dear Juan Pablo,Thank you for taking the time to write a comment because we care a great importance to guest comments and feedbacks. We also thank you for rating our hotel so good. We will be happy to welcome you, your family and your friends again in our hotel.Yours Sincerely,Tomtom Welcome Team
by A verified traveler
Posted 28 Sep 2024
Xxx
Comment from Hotel Management
21 Oct 2024 by Tomtom Welcome Team, Hotel Management
Dear Marc,Thank you for taking the time to write a comment because we care a great importance to guest comments and feedbacks. We also thank you for rating our hotel so good. We will be happy to welcome you, your family and your friends again in our hotel.Yours Sincerely,Tomtom Welcome Team
by A verified traveler
Posted 19 Sep 2024
Well maintained hotel. Wonderful staff. Excellent breakfast. Great location.
Comment from Hotel Management
25 Sep 2024 by Tomtom Welcome Team, Hotel Management
Dear Leonard,Thank you for taking the time to write a comment because we care a great importance to guest comments and feedbacks. We also thank you for rating our hotel so good. We will be happy to welcome you, your family and your friends again in our hotel.Yours Sincerely,
by A verified traveler
Posted 19 Sep 2024
Loved the property, would go back, very modern and renovated however, we had a mild sewage smell problem in our room that was not pleasant to come to. Also our room was close to the restaurant on the 4 the floor and it was a bit loud until 11 pm. Very spacious and breakfast area very elegant and superb view.walking distance to many touristy destinations, but very hilly, a lot of up and down and climbing stairs.
Comment from Hotel Management
25 Sep 2024 by Tomtom Welcome Team, Hotel Management
Dear Maryam, Thank you for your review and for choosing our hotel. I appreciate your positive feedback about our hotel. I'm so happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Kind Regards
