Ratings based on 941 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Amazing in every, clean, beautiful view, food, service, and the most amazing is the area definitely coming back again.
Comment from Hotel Management
16 Nov 2024 by Kubra Raifoglu Vural, Hotel Management
Dear Dima,Thank you very much for your kind comment. Your feedback is very important to us. We will be happy to welcome you again at The Marmara Pera Hotel. Kind Regards
by A verified traveler
Posted 12 Nov 2024
Horrible customer service. The front desk staff were some of the rudest and most dismissive people. We were placed in room that had zero sound proofing and we could hear loud party music for hours. Reception ignored our complaints multiple times and even blocked our phone line after falsely claiming they would come and check the issue. My partner and I ended up going down to reception for some resolution and were told to take a seat while they continued to ignore us and speak to each other in Turkish. When we eventually demanded a resolution, we were begrudgingly taken to another quieter room, despite the reception previously telling us that the hotel was booked solid. I have never experienced anything quite like this in my many years of travelling. Would recommend everyone to steer clear of this horrible hotel.
by A verified traveler
Posted 9 Nov 2024
My family and me stayed at the hotel for two nights. I can’t believe, but it’s 4 stars hotel and my youngest son got a horrible rush from bed bugs there. Also, everything looks very old, shower made a horrible noise when i used it. Reception staff was very unkind. Very bad experience! Never again!
Comment from Hotel Management
19 Nov 2024 by Kubra Raifoglu Vural, Hotel Management
Dear Ekaterina,First of all, thank you for contacting us.The necessary investigations have been made regarding your complaint. No guest who stayed before or after you has made a similar complaint. Nevertheless, the necessary actions have been taken. Your complaints regarding all other issues have been forwarded to the relevant departments and the necessary warnings have been made. We would like to state that we are sorry for your negative experience.If you choose us for your next stay you can rest assured that we will do our best for you to have a better experience.Kind Regards
by A verified traveler
Posted 5 Nov 2024
Where do I even begin?! I’ve stayed at the Marmara pera 3 times in the last 5 weeks and I’ve had an exceptional experience. We’ve had the pleasure of meeting Gorkem the gentleman that works at the front desk and he truly treated us like royalty! In fact, they all have. This is definitely a hotel I highly recommend for every need from location, ambiance, staff, cleanliness and food!!!!
Phenomenal stay!!!!
Comment from Hotel Management
6 Nov 2024 by Kubra Raifoglu Vural, Hotel Management
Dear Nelie,Thank you very much for your kind comment. Your feedback is very important to us. We will be happy to welcome you again at The Marmara Pera Hotel. Kind Regards
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Zeynep İrem Türkkan, Hotel Management
Sayın misafirimiz Hamid Bey,Puanlamanız için sizlere teşekkür ederiz.Değerli düşünce ve yorumlarınızın bizler için çok önemli olduğunu bildirmek isteriz. Sizleri tekrardan The Marmara Pera'da ağırlamaktan mutluluk duyacağız.Saygılarımızla,
by A verified traveler
Posted 11 Oct 2024
Requested a room upgrade as a platinum member from Muhammet
Comment from Hotel Management
11 Oct 2024 by Zeynep İrem Türkkan , Hotel Management
Dear guest Schanze,Thank you very much for your kind comment. Your feedback is very important to us. We will be happy to welcome you again at The Marmara Pera Hotel.Kind Regards
by A verified traveler
Posted 6 Oct 2024
Roof top terrace view and swimming pool. Restaurant is great too for drinks & to watch sunset!
Comment from Hotel Management
7 Oct 2024 by Zeynep İrem Türkkan, Hotel Management
Dear guest Vandana,Thank you very much for your kind comment. Your feedback is very important to us. We will be happy to welcome you again at The Marmara Pera Hotel.Kind Regards
by A verified traveler
Posted 5 Oct 2024
All is great. 5
Comment from Hotel Management
7 Oct 2024 by Zeynep İrem Türkkan, Hotel Management
Dear guest,Thank you very much for your kind comment. Your feedback is very important to us. We will be happy to welcome you again at The Marmara Pera Hotel.Kind Regards
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Zeynep İrem Türkkan, Hotel Management
Dear guest Stephen,Thank you for taking the time to evaluate. Your feedback is very important for us. We were disappointed to see that we did not entirely meet your expectations. If you give us another chance, we will do our best to accommodate you better.Best Regards,
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Zeynep İrem Türkkan, Hotel Management
Sayın misafirimiz Elvin Hanım,Puanlamanız için sizlere teşekkür ederiz.Değerli düşünce ve yorumlarınızın bizler için çok önemli olduğunu bildirmek isteriz. Sizleri tekrardan The Marmara Pera'da ağırlamaktan mutluluk duyacağız.Saygılarımızla,
