Ratings based on 930 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The room was great with an incredible view. Breakfast was well worth it, to get you going for the day.
Comment from Hotel Management
21 Nov 2024 by Guest Services , Hotel Management
Dear Mr. Daniel ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services
by A verified traveler from San Diego
Posted 20 Nov 2024
Loved this hotel! Superb staff attention and friendliest! Great dinning restaurants! Beautiful views of the Bosphorus and Istanbul! It’s an amazing place to stay! I loved it!
Comment from Hotel Management
20 Nov 2024 by Guest Services , Hotel Management
Dear Mr. Alexander ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services
by A verified traveler
Posted 19 Nov 2024
We booked a corner room. Room was ready upon check in. We were disappointed with the low floor. We called and asked for a higher floor. They said they didn’t have any available that day. But would call the following day with an update. Never received a call. Otherwise stay was great. HK did a great job. We had a drink and a dessert at the lobby bar. And breakfast the final day. Wonderful meals! Thank you.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Guest Services , Hotel Management
Dear Mr. Ghida ,Thank you for taking the time to rate your stay with us, we are sorry to read you expressed disappointment with your stay. We regret that we were not able to meet your expectations. Customer satisfaction is of the utmost importance to us, and we would be interested in finding our why this was the case - please could you provide more details? We look forward to welcoming you back to Swissôtel The Bosphorus, Istanbul on many more occasions. Kind regards,Guest Services
by A verified traveler
Posted 18 Nov 2024
Roman and the entire staff are always excellent!!
Comment from Hotel Management
20 Nov 2024 by Guest Services , Hotel Management
Dear Mr. Bruce ,Would like to thank you for taking the time to share your experience at the Swissôtel The Bosphorus. We are very pleased that you had a wonderful stay with us. Your comments are a great motivation to us all. Please be assured we have conveyed your sentiments to our team especially Roman . We thank you for your visit and hope to welcome you back again soon. Best Regards Guest Services
by A verified traveler
Posted 18 Nov 2024
Excellent service and excellent and friendly staff
Comment from Hotel Management
20 Nov 2024 by Guest Services , Hotel Management
Dear Kourosh ,Thank you for taking the time to review your stay with us and coming home to best address in town. Your comments are a great motivation for our team and will certainly be sharing your kind sentiments. Thank you again for your wonderful feedback and hope to continue to offer you the very best of our internationally recognized Turkish Hospitality time and time again. Kindest regards,Guest Services
by A verified traveler
Posted 14 Nov 2024
Great stay
Comment from Hotel Management
15 Nov 2024 by Guest Services , Hotel Management
Dear Mrs. Anastasia ,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards
by A verified traveler
Posted 14 Nov 2024
Overall, we had a great experience at the hotel and enjoyed our stay! However, the biggest drawback was the persistent smell of cigarettes in our non-smoking room. The staff was very responsive and did their best to resolve the issue, but unfortunately, out of the seven days, only two were free of the odor.
Comment from Hotel Management
15 Nov 2024 by Guest Services , Hotel Management
Dear Mrs. Anastasia ,Thank you for taking the time to provide such positive feedback following your recent visit to Swissôtel The Bosphorus ,Istanbul.Customer satisfaction is of the utmost importance to us; we are delighted that everything exceeded your expectations and you had such a memorable stay I note your comment regarding room smell and will make sure your guest profile is updated with your preferences and guest comfort is always our top priority. We look forward to welcoming you back again soon.Kind Regards ,
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Guest Services , Hotel Management
Dear Mrs.Sahar ,We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus Istanbul. It is always a pleasure to receive positive feedback. We thank you for your visit and hope to welcome you back to our hotel very soon! Best Regards
by A verified traveler
Posted 11 Nov 2024
I recently stayed at Swissotel and had an absolutely wonderful experience. The hotel’s ambiance is both elegant and welcoming, making it a great place to relax and unwind. The staff was incredibly attentive, always ready to help with a smile, and they made my stay feel extra special. The rooms were impeccably clean, comfortable, and well-equipped with all the amenities I needed. Plus, the views were simply breathtaking! I also enjoyed the delicious breakfast options and the hotel’s prime location, which made it easy to explore the surrounding area. Highly recommend Swissotel for anyone looking for a memorable stay.
Comment from Hotel Management
12 Nov 2024 by Guest Services , Hotel Management
Dear Mr. Ozan ,Thank you for taking the time to review your visit to Swissôtel The Bosphorus, Istanbul in such exquisite detail. It is always such a pleasure to read about our customer experiences; especially when it is so apparent that they have had a truly wonderful time.We all, at Swissôtel The Bosphorus, Istanbul, take great pride in our unique responsibility as custodians of this wonderful establishment.My colleagues take the greatest of pride in ensuring our customers are made to feel comfortable, and enjoy the highest levels of service and facilities during their time with us. I am delighted we achieved this during your visit and I will have great pleasure in sharing your feedback with the team.We all look forward to welcoming you back for another Swissôtel experience when you are next in Istanbul.Kindest regards,Guest Services
