Ratings based on 216 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
The suite I stayed in was lovely, featuring a balcony, a full kitchen, and a washing machine. The staff were exceptionally friendly and went out of their way to meet my needs, particularly Kan, with whom I had several pleasant interactions. Although Somerset is located away from the city center, it’s in a convenient area with everything you need within walking distance.
Comment from Hotel Management
13 Nov 2024 by Hotel Management, Hotel Management
Dear Payman,Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review. We are looking forward to your next visit.Kind Regards, Sebnem TanritaniAsst. Guest Relations Manager
by A verified traveler
Posted 13 Nov 2024
The suite I stayed in was lovely, featuring a balcony, a full kitchen, and a washing machine. The staff were exceptionally friendly and went out of their way to meet my needs, particularly Kan, with whom I had several pleasant interactions. Although Somerset is located away from the city center, it’s in a convenient area with everything you need within walking distance.
Comment from Hotel Management
13 Nov 2024 by Hotel Management, Hotel Management
Dear Payman,Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review. We are looking forward to your next visit.Kind Regards, Sebnem TanritaniAsst. Guest Relations Manager
by A verified traveler
Posted 30 Oct 2024
Decent stay
Comment from Hotel Management
31 Oct 2024 by Hotel Management, Hotel Management
Dear Firas,Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review. We are looking forward to your next visit.Kind Regards, Sebnem Tanritani Asst. Guest Relations Manager
by A verified traveler
Posted 21 Oct 2024
Cleaning is poor, towels are very old, no good communication because of language barrier
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Nada,First of all, thank you for taking the time to reach out to us following your stay Somerset Maslak IstanbulWe sincerely apologise for the lapse in our usually high standards of service with regards to your room cleaning; I would like to assure you that your experience is not reflective of our usual standards. Please be assured that all related departments have already been informed about the issues you raised to ensure no similar lapse in standards recurs. Thank you for giving us the chance to review and improve our service levels accordantly. We would be very happy to have the opportunity to welcome you back to our hotel and hope you will give us a chance to show you our service philosophy and make up for the inconvenience caused on this occasion. Kind Regards,Sebnem TanritaniAsst. Guest Relations Manager
by A verified traveler
Posted 20 Oct 2024
This is what you get when you pay for this amount
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Waleed,Thank you so much for taking time to share you feedback with us and for choosing Somerset Maslak Istanbul for your city escape.We are very sorry to hear of the disappointing experience you had during your stay. We would be very thankful if you would like to share more details on your experience directly with us to improve our facilities and quality of services. Once again, we apologize and hope that this experience has not spoiled your image of our fine hotel. We appreciate your continued patronage and we would honor the opportunity to service you again in the future.Kind Regards,Sebnem TanritaniAsst. Guest Relations Manager
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
13 Aug 2024 by Hotel Management, Hotel Management
Dear Reza,Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review. We are looking forward to your next visit.Kind Regards, Sebnem Tanritani Asst. Guest Relations Manager
by A verified traveler
Posted 26 Jun 2024 on Hotels
Comment from Hotel Management
2 Jul 2024 by Hotel Management, Hotel Management
Dear Ibraheem,Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review. We are looking forward to your next visit.Kind Regards, Sebnem TanritaniGuest Relations Supervisor
by A verified traveler
Posted 6 Jun 2024 on Hotels
Good Value in Maslak
Comment from Hotel Management
6 Jun 2024 by Hotel Management, Hotel Management
Dear Valued Guest,Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review. We are looking forward to your next visit.Kind Regards, Sebnem Tanritani Guest Relations Supervisor
by A verified traveler
Posted 3 Jun 2024
They had a nice place easy and accessible to grocery store, restaurant, and transportation. People at the front desk was nice, approachable and they communicate well
Comment from Hotel Management
4 Jun 2024 by Hotel Management, Hotel Management
Dear Lhiz Anne,Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review. We are looking forward to your next visit.Kind Regards, Sebnem Tanritani Guest Relations Supervisor
by A verified traveler
Posted 2 Jun 2024
Great property
Comment from Hotel Management
3 Jun 2024 by Hotel Management, Hotel Management
Dear Mr. Ramiz,Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review. We are looking forward to your next visit.Kind Regards, Sebnem Tanritani Guest Relations Supervisor
