Ratings based on 55 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kountze
Posted 15 Nov 2024
Good
Comment from Hotel Management
16 Nov 2024 by SEYİTHAN PALACE SUPPORT TEAM, Hotel Management
Dear JAYDEN, Thank you for your feedback. We are working to serve you better. Thank you for your understanding. Best regards,
by A verified traveler
Posted 30 Oct 2024
I didn't like the fact that the toilet lid in bathroom would not stay up. I had to hold it up by hand or using my back to hold it up to use toilet. I told them three times to sort it out, they said they would but failed to do anything about it. Didn't even offer us another room. Very poor service.
Comment from Hotel Management
9 Nov 2024 by SEYİTHAN PALACE SUPPORT TEAM, Hotel Management
Dear GuestFirst of all, I sincerely apologize for the inconvenience you have experienced. We are sorry that our services did not meet your expectations. It is absolutely unacceptable that the problem of the toilet lid in the bathroom seating area could not be resolved despite the fact that you have communicated the problem to you. Such problems can negatively affect the comfort we offer to our guests and we take your feedback very seriously.I would like to state that we will quickly take the necessary measures to resolve the issue you mentioned and we will provide the necessary training to our team to prevent such a situation from happening again. Also, the fact that an alternative room was not offered is a deficiency for us; you can be sure that we will be more careful and solution-oriented in similar situations in the future.Your satisfaction will always be at the forefront for us. Thank you again for sharing your feedback and I hope we have the opportunity to offer you a better experience during your future stays.Best regards,Translated with DeepL.com (free version)
by A verified traveler
Posted 13 Sep 2024
Best place in Istanbul
Comment from Hotel Management
22 Oct 2024 by SEYİTHAN PALACE SUPPORT TEAM, Hotel Management
Dear ENES Thank you for your kind feedback! We are very happy to hear that you appreciated our facility. We strive to provide a warm and comfortable environment for all our guests. Your positive comments will be shared with our team and we look forward to welcoming you again in the future!
by A verified traveler
Posted 1 Sep 2024
I like the location and the condition of the property. I didn't like the reaction of the management to deal with my report of a loss of a small bag that contains two books and a trainer. I felt they didn't care, although I spoke with three different staff members during my stay.
Comment from Hotel Management
22 Oct 2024 by SEYİTHAN PALACE SUPPORT TEAM, Hotel Management
Mr. Abobaker Adam,First of all, thank you for staying at our hotel. We are very happy that you liked our location and the condition of our facility.However, we sincerely apologize for the negative experience you had regarding your lost and found. We attach great importance to guest satisfaction and we regret that we did not give the necessary attention in such cases. Your feedback is very valuable for us to improve our service quality.We would be happy to welcome you back to our hotel and assure you that we will do our best to ensure you have a better experience in the future.
by A verified traveler
Posted 27 Jun 2024
Very bad experience
by A verified traveler
Posted 24 Jun 2024
Average
by A verified traveler
Posted 19 Jan 2024
The room wasn' look like as i saw in the website also the fridge in the room didn't work and the most important the bathroom, there was stink coming from bathroom.
Comment from Hotel Management
21 Jan 2024 by Mehmet Osman, Hotel Management
Thanks for your nice comments. We are everytime here for you :)
by A verified traveler
Posted 7 Jan 2024
by A verified traveler
Great hotel with fantastic services
Posted 3 Dec 2023 on HotelsAbsolutely one of the very best hotels, thank you to Akhmet and the front desk lady. Great service great rooms. I left my phone one day inside the taxi , Akhmet helped me to recover my phone.
Rooms were super clean, beds were super comfortable, housekeeping was top service. I will definitely stay again if I make a trip to Istanbul
Comment from Hotel Management
21 Jan 2024 by Mehmet Osman, Hotel Management
Thanks for your nice comments. We are everytime here for you :)
by A verified traveler
Posted 12 Nov 2023
Staff are not friendly
