Ratings based on 648 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
15 Jul 2024 by ROYAL İNCİ OTEL ÖN BÜRO EKİBİ , Hotel Management
Dear Guest,Thank you very much for your feedback! We are delighted to hear that you enjoyed your stay with us. We strive to improve constantly and hope to earn a 5-star rating from you in the future. We look forward to welcoming you back!Best regards,
by A verified traveler
Posted 6 May 2024
The sheets were dirty, there were no towels in the room, and the room did not look anything like the pictures showed. When I asked for clean sheets they brough another set with a bunch of hair on them. They did not smell clean either. I did not take my clothes off so my body would not touch the sheets. It was a horrible hotel. I checked out the next morning but they refused to issue a refund for the remaining nights I had paid for. They referred me to Expedia.
Comment from Hotel Management
11 Jun 2024 by ÖN BÜRO EKİBİ - FERİDE ÇETİN, Hotel Management
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay at our hotel. We are very sorry to hear about the issues with the cleanliness of the sheets and the lack of towels in your room. This does not reflect our standards of service, and we deeply regret the inconvenience it caused.We also apologize for the condition of the replacement sheets and understand how frustrating this must have been for you. Your feedback has been shared with our housekeeping team to ensure such issues are addressed immediately.Regarding the refund for the remaining nights, we apologize for any misunderstanding or inconvenience caused. We will reach out to Expedia to discuss your case further and see how we can assist in resolving this matter for you.We appreciate your feedback as it helps us to improve our services. We hope you will give us another chance in the future to provide you with a better experience.
by A verified traveler
Posted 2 Jan 2024
لم تعجبني الخدمة و الغرف جدا سيئة و متسخة واسلاك الكهرباء ظاهرة من الجدران
Comment from Hotel Management
7 Jan 2024 by ÖN BÜRO EKİBİ - FERİDE ÇETİN, Hotel Management
Hello Ahmad, first of all, we would like to thank you for being kind enough to evaluate us, we would have expected you to inform us of the negativities you mentioned, in the worst case scenario, we would have changed your room for you and wanted to alleviate your inconvenience, thank you anyway, take care of yourself, have a good day.Royal İnci Hotel
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Front Desk office, Hotel Management
Hello Mohammed, first of all, thank you very much for being kind enough to evaluate us. You left a negative feedback, we really wondered why, it would have made everyone happier if you reported this problem to us when a problem occurred and we solved it quickly, but thank you for your sincerity, we will invite you to our hotel for another stay. We would love to see you, take care.Royal İnci Hotel
by A verified traveler
Posted 26 Dec 2023
Internet sucked area was a little sketch
Comment from Hotel Management
27 Dec 2023 by Front Desk office, Hotel Management
Hello Jessica, first of all, thank you for sparing your important time to comment on us. Talking about your problem, we could have solved this problem. At worst, we wish we could change your room and give you a better experience. Thank you for commenting, have a good day.Royal İnci Otel Office Team
by A verified traveler
Fantastic
Posted 8 Nov 2023 on HotelsOverall Hotel is very good. Specially STAFF of the hotel is very good.they are very friendly and specially they know English.
Comment from Hotel Management
9 Nov 2023 by Front Office Team, Hotel Management
Hello Dear khalequr, please accept our sincerest gratitude for choosing our establishment and taking time for fantastic rating about our hotel through Expedia. appreciated. it is great honor for us having you as valueble guest in our hotel. we are as Royal İnci Hotel group strive to provide comfortable stay to all guest during they stay and will continue our service to reach maximum level of quality. we are thrilled that our, staff and service could meet your expectation. we can not thank you enough for your generous review. hope we could accommodate you as esteemed guest agin in the future visit with another exceptional excperience. you are welcome at anytime. stay in good health and we wish you all the best. Royal İnci Hotel Best Regards
by A verified traveler
Posted 7 Nov 2023
Comment from Hotel Management
11 Dec 2023 by Front Office Team, Hotel Management
Hello Dear Saelee,thank you for choosing our establishment, As Royal Inci Hotel group, we are always trying to provide a comfortable stay to all our guests and we will continue our services to reach the maximum level of services. we really don't know about this rate and what was the reason he gave us. but there is something we don't deserve for this.At least as the hotel staff, we wanted to help you upgrade your room and stay in a more comfortable, spacious room in order to prepare the best experience for you. Sincerely.
by A verified traveler
Posted 26 Sep 2023
Comment from Hotel Management
28 Oct 2023 by Front Office Team, Hotel Management
Hello Dear Nawal, thank you so much for choosin our establishment and taking time for rating about our hotel through Expedia. it is great honor for us to having you in our hotel. we are as Royal İnci Hotel group always try to provid comfortable stay to all guest and will continue our services to reach the maximum level and your satisfaction is so important to us. hope we could accommodate you agin in the future visit with better experience. you are welcome at anytime. we wish you all the best, Royal İnci Hotel Best Regards
by A verified traveler
Posted 14 Aug 2023
Ok
Comment from Hotel Management
25 Aug 2023 by ÖN BÜRO EKİBİ - FERİDE ÇETİN, Hotel Management
Hello Dear Hassan Balkouch , thank you so much for choosing our establishment and taking time for fantastic rating about our hotel through Booking. appreciated. it is great honor for us having you as valueble guest in our hotel. we are as Royal İnci Hotel group strive to provide comfortable stay to all guest and will continue our service to reach maximum level of quality. we are thrilled that our staff and service, could meet your expectation. we can not thank you enough for your generous review, hope we could accommodate you as value guest agin in the future visit with another exceptional excperience. you are welcome at anytime. stay in good health and we wish you all the best. Royal İnci Hotel Best Regards
by A verified traveler
Very good Hoel. Central location and an excellent
Posted 30 Jul 2023 on HotelsComment from Hotel Management
1 Aug 2023 by ÖN BÜRO EKİBİ - FERİDE ÇETİN, Hotel Management
Hello Dear Montaser Haj , thank you so much for choosin our establishment and taking time for fantastic rating about our hotel through Booking. we are thriled that you liked our team and services. we are happy as well that our location made it convenience stay for you. we are as Royal İnci Hotel group always try to provide maximum comfort to all guest durig they stay and your satisfaction is so important to us. Thank you again for your generous review and hope we could accommodate you as value guest agin in the future visit. you are welcome at anytime. we wish you all the best, Royal İnci Hotel Warm Regards
