Ratings based on 531 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
The Rotta Hotel looked great on the website with the pictures etc but to stay in was not all that great. The best thing about the stay was the breakfast which unfortunately was an expensive add on.
There was a children's pool but it was drained and could not be used. To go into the pool a head bonet was required to be purchased at 250Lira which was not worth it. There was a spa area with steam room and sauna but unfortunately the stream room had an awful mould smell and the hotel did not offer any towels in this area. You had to bring your own towels from the room.
The hotel booking was for a triple beds room but they don't have any rooms with triple beds which means someone is sleeping on a very thin mattress as the extra cot bed is brought into the room to make it a triple bed room.
The housekeeping staff were never available and so they never answered their phone which meant I always had to call reception. I had to call everyday several times for a housekeeping request and only once out of the four night stay did I get housekeeping to follow through on my request the rest of the times I just kept calling reception until I gave up on my request which was very disappointing.
The hotel staff mostly do not speak English, for a high rated hotel I was disappointed by this as communication was not the easiest with the staff.
Overall, I didn't use the facilities offered and I would not stay here again as the cost of the stay was not worth it due to the issues raised.
Comment from Hotel Management
24 Oct 2024 by Hotel Management, Hotel Management
Dear Guest,Thank you very much for choosing Rotta Hotel Istanbul and sharing your valuable comments with us.We would like to state that we are truly sorry for this situation we experienced during your stay. Your comments always guide us on the path of continuously improving our services and guest satisfaction. We had to tell their own business about your problem with the SPA. The fee charged for the bone is the same in every hotel. It has been checked that you received the service we provide to the daily rooms.We look forward to the opportunity to welcome you again and show you our services in the best way.Best regards,Hotel Management
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Pelin Deniz, Hotel Management
- Dear Guest,Thank you for choosing Rotta Hotel İstanbul and for taking the time to share your thoughts with us regarding your stay.We are delighted to learn that you were satisfied with the services of our hotel and the performance of our team during your stay. I will be proud to share your kind comments with my colleagues.We look forward to welcoming you back soon and remain at your disposal should there be anything else with which we may assist.Yours sincerely,Pelin DenizGuest Relation Supervisor Kind Regards,
by A verified traveler
Posted 13 Oct 2024
The hotel wasn’t clean the manger told me the room have multiple Complan wasn’t clean and still give to the gust you can’t sleep at night because bad odor from the bathroom the front desk they are very rude and unprofessional I was try to address my issues she was start complaining about me having a gust as I book the room one adult then I try to explain we have arrived in different day and time I wasn’t fully understanding and I contacted Expidia address the situation and the hotel give me 2 choices to give me a clean room or refund me the 11 unused night over USD I chose the refund and checked out the hotel then the hotel denied my refund
Comment from Hotel Management
14 Oct 2024 by Hotel Management, Hotel Management
Dear Guest,Thank you very much for choosing Lotte Hotel Istanbul and sharing your valuable comments with us.We would like to express that we are really sorry for this situation that happened during your stay. A refund is not related to our hotel. you can solve your business with the agency you have an agreement with.Your comments always guide us on our way to constantly improving our services and guest satisfactionWe are looking forward to the opportunity to welcome you back and demonstrate our services in the best possible way.Kindest regards,,Hotel Management
by A verified traveler
Posted 11 Oct 2024
Cold welcome when we arrived. No smile from employee at check in desk. Didn’t give us any information about pool or breakfast timings. Bellboy parked our car and then takes us to our room where he tells us we need to pay for breakfast. I refused as I paid extra to include it in my booking. He refused and we both went back to the check in desk. I showed my booking to them all but the employee at the desk is STILL refusing and telling me breakfast is not included when it clearly states on my booking it is. After whispering with another colleague he apologises and said it is included - only because his colleague said, NOT BECAUSE IT CLEARLY STATES ON MY BOOKING that breakfast is included. Room had one tiny bottle of shampoo conditioner lotion when we have booked a room for 4 people. There should be at least four of each. When we went swimming they charged 250TL for a cheap head cap. I understand it’s policy but 250TL??? I’ve paid 100 at a much better hotel in a more popular area of Istanbul. Pool was nice but advertised a childrens pool, it was empty (no water). Rooms were not sound proof. Felt like windows were open too. The breakfast was nice and staff at breakfast were very friendly and helpful. Overall, wouldn’t stay again. Felt like we overpaid for this stay. Definitely wasn’t worth it.
Comment from Hotel Management
11 Oct 2024 by Hotel Management, Hotel Management
Dear Guest,Thank you very much for choosing Rotta Hotel İstanbul and sharing your valuable comments with us.We would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improving our services and guest satisfactionWe look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Hotel Management
by A verified traveler
Posted 2 Oct 2024
Fantastic Stay at Rotta Hotel Istanbul!**
I recently stayed at the Rotta Hotel Istanbul and had a wonderful experience from start to finish. The location is perfect – close to public transportation and key tourist attractions, making it easy to explore the city.
The staff were incredibly friendly and welcoming, always ready to assist with any requests or questions. The room was spacious, clean, and equipped with everything needed for a comfortable stay, including fast Wi-Fi, a cozy bed, and modern amenities.
One of the highlights was the breakfast buffet, which offered a delicious variety of local and international options. The view from the rooftop terrace was simply breathtaking, providing a stunning panorama of the city.
Overall, I highly recommend Rotta Hotel Istanbul for anyone looking for a comfortable, affordable, and well-located place to stay in this amazing city!
Comment from Hotel Management
3 Oct 2024 by Hotel Management, Hotel Management
Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Rotta Hotel İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Hotel Management, Hotel Management
Dear Guest,Thank you very much for choosing Rotta Hotel İstanbul and sharing your valuable comments with us.We would like to express that we are genuinely sorry for this situation experienced during your stay. Your comments are always guiding us on our path to continuously improving our services and guest satisfactionWe look forward to the opportunity to welcome you back and to show you our services at their best.Yours sincerely,Hotel Management
by A verified traveler
Posted 31 Aug 2024
Definitely not a 5 star hotel, car park not fit for purpose, damaged the underside of my car going in and out it.
No one to help with the bags when checking in, had to do it myself, the receptionist couldn’t care less, WiFi not working most of the time, constant power cuts in the room. Breakfast selection was rubbish, no chocolate Nutella for the kids, kept blaming suppliers, how hard can it be just to go to your local market and pick one up instead of saying no to your customers,
Housekeeping non existent.
by A verified traveler from dunedin
Posted 8 Aug 2024
Great breakfast, room was comfy
by A verified traveler
Posted 1 Aug 2024
by A verified traveler
Posted 31 Jul 2024 on Hotels
