Ratings based on 580 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
I absolutely loved this hotel. My room was beyond exceptional, and the breakfast that included was a decadent feast on the roof with a stunning view of Istanbul. In the heart of old town, you can walk all over and explore while you feel safe. As a woman traveling alone, this was very important to me. Their spa Was absolutely incredible. I did my first Hamman bath and felt safe comfortable, and pampered! While I was there, I came back for many more spa treatments and just loved it!
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 18 Oct 2024
Staff were great! Very attentive and let us check in an hour early. Area is good for exploring. Down side was they said they had parking but they didn’t, they sent us to a shared car park which was full so it took us an hour to find somewhere which was a fair walk. Rooms are clean but very small. The lobby bar wasn’t great.
Comment from Hotel Management
18 Oct 2024 by Recep Gökhan METE, Hotel Management
Dear Duysal,Thank you for being our guest and sharing your stay with others. First and foremost, please accept our sincere apologies because our service did not meet your expectations. We strive to provide outstanding service and we regret that we fell short during your visit. I would like to consider your feedback carefully and state that we will determine the areas to be improved and carry it to the level of your expectation. We hope you will consider staying with us again so we can provide you an amazing experience. Best Regards.Recep Gokhan METE Front Office Manager
by A verified traveler
Posted 18 Oct 2024
It was an okay place for the purpose of our visit. We did not stay for quiet too long. We were not able to do early check-in but that understandable. The staff was actually able to accomodate for the storage of the luggages while we were attending other activities. The place was sort of historic. As for the breakfast, we almost got charged for breakfast even though it was included with our reservation, but the staff was able to take care of itl.
Comment from Hotel Management
18 Oct 2024 by Recep Gökhan METE, Hotel Management
Dear Blerina,We’re sorry to hear of your less than amazing experience.We are committed to providing great guest services. In this direction, your feedback will guide us and guide our areas that need to be improved. We value our guest's opinions and would like to thank you for sharing your review.Best Regards.Recep Gokhan METE Front Office Manager
by A verified traveler
Posted 13 Oct 2024
Our stay here was fantastic. Definitely not long enough. We had a corner room which was wonderfully large and beautifully fit out. Staff were lovely and the breakfast buffet was delightfully tasty (and colourful too). Very close to Istiklal Avenue and the Galata Tower.
Comment from Hotel Management
14 Oct 2024 by Recep Gökhan METE, Hotel Management
Dear Sean,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palazzo Donizetti Hotel. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Best Regards.Recep Gokhan METE Front Office Manager
by A verified traveler
Posted 8 Oct 2024
When we got to the hotel we were moved to another hotel which was very far. Istanbul is traffic really bad and that’s why I picked out hotels which would be convenient and walkable for us. They said they had electric problem on the floor that we were suppose to stay. It was very inconvenient because we had to come from Sisli to the area for all the things we wanted to do.
Comment from Hotel Management
9 Oct 2024 by Recep Gökhan METE, Hotel Management
Dear Eva,Thank you for being our guest and sharing your stay with others. First and foremost, please accept our sincere apologies because our service did not meet your expectations. We strive to provide outstanding service and we regret that we fell short during your visit. I would like to consider your feedback carefully and state that we will determine the areas to be improved and carry it to the level of your expectation. We hope you will consider staying with us again so we can provide you an amazing experience. Best Regards.Recep Gokhan METE Front Office Manager
by A verified traveler
Posted 6 Oct 2024
The staff at reception were very nice and helpful. Thank you very much. Hotel is in convenient location, close to the bus station and walkable to istiklal and galata tower.
Comment from Hotel Management
8 Oct 2024 by Recep Gökhan METE, Hotel Management
Dear Noor,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palazzo Donizetti Hotel. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Best Regards.Recep Gokhan METE Front Office Manager
by A verified traveler
Posted 28 Sep 2024
Wonderful hotel and staff
Comment from Hotel Management
28 Sep 2024 by Recep Gökhan METE, Hotel Management
Dear Riyam,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palazzo Donizetti Hotel. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Best Regards.Recep Gokhan METE Front Office Manager
by A verified traveler
Posted 23 Sep 2024
Very good customer service
Comment from Hotel Management
24 Sep 2024 by Recep Gökhan METE, Hotel Management
Dear Alejandro,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Palazzo Donizetti Hotel. Your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback and staying with us.Best Regards.Recep Gokhan METE Front Office Manager
by A verified traveler from Charlotte North Carolina
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Recep Gökhan METE, Hotel Management
Dear Bruce,Thank you for being our guest and sharing your stay with others. First and foremost, please accept our sincere apologies because our service did not meet your expectations. We strive to provide outstanding service but I understand from your rating that we missed some opportunities during your stay. If appropriate for you, I would like to learn more about your experiences in our hotel in order to improve our lack of service. You can reach me at +90 212 249 51 51 whenever you are convenient. Best Regards.Recep Gokhan METE Front Office Manager
