Ratings based on 40 Verified Reviews
3.7 Room cleanliness
3.4 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
I like the place
Comment from Hotel Management
8 Dec 2024 by Best Regards, İlayda. Guest Relations Manager, Hotel Management
Dear Fady, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you enjoyed your overall experience at our property. Our team is dedicated to making each guest feel at home, and your kind words motivate us to keep delivering outstanding service. We hope to welcome you back soon for another memorable stay.
by A verified traveler
Posted 23 Nov 2024
I would go back.
Comment from Hotel Management
24 Nov 2024 by Best Regards, Guest Relations Manager İlayda, Hotel Management
Dear Dwayne, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you enjoyed your overall experience at our property. Our team is dedicated to making each guest feel at home, and your kind words motivate us to keep delivering outstanding service. We hope to welcome you back soon for another memorable stay.
by A verified traveler
Posted 5 Nov 2024
Very nice place, would definitely recommend.
10/10
the staff truly made it special. From the warm welcome at check-in to the attentive service throughout, they went out of their way to ensure I had a great experience. Especially the Egyptian staff who helped us and talked Arabic with us. They were always helpful, friendly, and professional. I highly recommend this hotel and look forward to returning!
Comment from Hotel Management
6 Nov 2024 by Warm regards,İlayda Guest Relations Manager, Hotel Management
Dear Ahmad, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you enjoyed your overall experience at our property. Our team is dedicated to making each guest feel at home, and your kind words motivate us to keep delivering outstanding service. We hope to welcome you back soon for another memorable stay.
by A verified traveler
Posted 4 Nov 2024
Our stay at this “5-star hotel” was extremely disappointing, with service, cleanliness, and amenities resembling a 1- or 2-star experience. Despite confirming an early check-in due to our morning arrival, we were charged €300 for room access upon arrival, only gaining entry after disputing the charge.
The family room, though spacious, had major issues: insufficient beds, broken heating, and poorly sealed windows allowing cold drafts and street noise. Requests for extra blankets took nearly two hours to fulfill, and maintenance staff could not fix the cold, forcing us to sleep under multiple blankets.
Cleanliness was lacking, with food stains, dust, chipped paint, and torn blankets. The bathroom had black mold, a sewage smell, an unsteady toilet, and remnants from previous guests, including toenails in the shower. Staff dismissed our complaints, attributing the poor state to it being a “family room.”
The pool area, a main reason for our stay, was equally neglected. The water was frigid (around 19°C), and hazards like broken tiles, a loose ladder, and a floating light posed safety risks. Staff disregarded these concerns, insisting the hotel met “5-star standards.”
Overall, poor conditions, dismissive staff, and lack of solutions left us thoroughly disappointed. A refund feels justified, as this hotel did not meet even basic expectations. We would not recommend it to anyone.
Comment from Hotel Management
6 Nov 2024 by Best Regards, Guest Relations Manager İlayda, Hotel Management
Dear Nigar,We regret the issues that you have encountered but kindly be informed that we never confirm early check ins as it always depends on hotel;s availability. Otherwise our heating system is working perfectly so accordingly we did not fully understand why you had to use several blanckets. Otherwise, the pool tempreture is 28 degrees which is the standard measure to prevent developing bacterias.
by A verified traveler from Delaware
Posted 19 Oct 2024
The hotel is listed as a 5-star on Expedia, but it barely qualifies as a 2-star. The furniture is old, the mattress is hard, and the location is difficult to access due to heavy traffic. There are many other hotels in the area that offer better quality and hospitality. I do not recommend this hotel to anyone.
Comment from Hotel Management
20 Oct 2024 by Best Regards, Guest Relations Manager İlayda, Hotel Management
Dear Sulaiman Thank you very much for taking the time to evaluate your recent stay at Mercure Bomonti Hotel! Your satisfaction is very valuable to us. We regret that we could not cancel your reservation due to your reservation policy and would appreciate you sharing your experience in more details. We also look forward to welcoming you again soon in the near future.
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
7 May 2024 by Guest relation manager, Hotel Management
Dear Noor , we would like to thank you for being our guest and for taking the time to tell us about your experience.We enjoy reading your feedback and will share it with our team.We appreciate your kind words.We hope to welcome you back to Mercure Istanbul Bomonti. Best Regards Atousa Heydarzadeh Guest Relation Manager
by A verified traveler
Posted 20 Dec 2023
Very poor run hotel. Pictures are not real
Comment from Hotel Management
20 Dec 2023 by EYUP, Hotel Management
Dear Munkh,We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services.But we uppgrade your room from standart to the Delüks family suit without charges.This time could you help us for change your point to 4 or 5 bEST regards,
by A verified traveler
not good hotel before few years was hotel better
Posted 24 Oct 2023 on HotelsI didn't like the hotel at all. It does not deserve to be a 5-star hotel. The bed was old and my back hurt in the morning. I told the workers there, but nothing changed, and it was not clean 4 years ago. The hotel was wonderful, better and clean, and there was a Turkish girl working at the reception. She was rude and not polite. She did not smile and she wasent smile and did not receive customers with a smile in the morning like the Turks pepole in general do not smile. I did not like this behaviour I left the Mercure Hotel before my scheduled departure time and booked a new reservation in another five-star hotel, and I went to the St. Regis Hotel in Nisantasi, and there is much better service and excellent. The staff at St. Regis are very helpful, polite and kind you can check that I been at st.regis hotel I enjoy my stay there ...
thanks !
e.ziad
Comment from Hotel Management
26 Oct 2023 by EYUP, Hotel Management
We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,
by A verified traveler
Posted 5 Aug 2023 on Hotels
Comment from Hotel Management
6 Aug 2023 by Guest relation manager, Hotel Management
hello dear salehThank you so much for your review of şişli mercure bomonti hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely guest relation manager pantea zare.
by A verified traveler
Posted 10 Jun 2023 on Hotels
Comment from Hotel Management
13 Jun 2023 by Guest relation officer, Hotel Management
hello dear saria Thank you so much for your review of şişli mercure bomonti hotel. I am pleased to hear you enjoyed your stay with us in some point. It's something our staff takes great pride in, so we value your feedback ,we will do our best for your next stay . We hope you will visit us again. Sincerely guest relation officer pantea zare
