Ratings based on 31 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Newport Beach
Posted 11 Nov 2024
The hotel and staff is excellent, but their dining option is just ok. The restaurants are on thesubleese( as I understand)and don't stand up to the quality of the hotel, the service there is terrible.
Comment from Hotel Management
11 Nov 2024 by Guest Experience Manager, Hotel Management
Dear Ms. Natalia,Warmest greetings from Istanbul!Thank you very much for taking your valuable time to write your sincere comments and share your valuable feedback with us as your feedback is instrumental to improving our service.We look forward to welcoming you once again, whenever your travel needs bring you back to Istanbul. Sincerely,Müge A.
by A verified traveler
Posted 21 Sep 2024
My stay at Mandarin Oriental Istanbul was a mixed bag of good and bad. I will start with good: property is well kept and has great location, staff is polite, property has few good dinning options. However, there are significant issues that must be fixed to earn 5 stars. First of all when I booked my stay reservation offered free upgrade. Upon arrival there were rooms for upgrade but for extra charge. Classic bait and switch. Second of all, I was not allowed as a hotel guest to eat in Novikov although the place was empty and had plenty of seats available. Restaurant made me order deserts and sent to my room instead. Inconvenient to say the least when you try to have a good time and willing to spend money for it. Hope management takes necessary steps to handle the ongoing issues with the hotel.
Comment from Hotel Management
26 Sep 2024 by Guest Experience Manager, Hotel Management
Dear Mr. Daniels,Warmest greetings from Istanbul!Thank you very much for taking your valuable time to write your sincere comments and share your valuable feedback with us as your feedback is instrumental to improving our service.We look forward to welcoming you once again, whenever your travel needs bring you back to Istanbul. Sincerely,Muge A.Guest Experience Manager
by A verified traveler
Choose another hotel
Posted 17 Aug 2024 on HotelsDespite the golden status, the hotels did not provide a gift bottle of wine and welcome drinks as stated at the time of booking, even after reminding the manager. I don't need your wine, it's just that if you're not ready to do something, don't write it in the booking voucher.
Comment from Hotel Management
19 Aug 2024 by Muge Arkun - Guest Experience Manager, Hotel Management
Dear Our Guest,It was a pleasure to welcome you even if we are saddened to read that some points didn't meet your expectations.Our guests’ satisfaction and well-being is our top priority so be assured that our teams have been informed of your comments.Best Regards
by A verified traveler
Posted 26 Jun 2024
Comment from Hotel Management
26 Jul 2024 by Muge Arkun - Guest Experience Manager, Hotel Management
Dear Mr Miguel,Thank you for your feedback following your recent visit to Mandarin Oriental Bosphorus,Istanbul please could you provide more details about the date and time of your visit? Any additional information that you can provide us is greatly appreciated. Please do get in touch with markun@mohg.com to share this information so that we are able to conduct a thorough investigation.Thank you for your understanding and we look forward to hearing from you soon.
by A verified traveler
AN ABSOLUTE DISAPPOINTMENT
Posted 25 Jun 2024 on HotelsThe worst service for a five star hotel! Absolutely shameful. Stay away if you’re expecting five star service. The worst service you can expect. You will be disappointed in every way if you’re expecting mandarin quality! The Most careless and reckless hotel staff I have ever come across. Complete waste of money unfortunately. No one cares about their responsibilities in this hotel. They need a complete overhaul of management and staff.
Comment from Hotel Management
4 Jul 2024 by Can Özmeriç / Hotel Manager, Hotel Management
I would like to take this opportunity to thank you for taking the time to share your valuable feedback regarding your recent experience. Guest feedback is the only true way for us to measure the effectiveness of our service delivery. I am sure you will remember we met after I learnt that you were not fully delighted with your stay on the 14th of June.The comprehensive feedback you provided will be used to improve our service quality and develop our talents to the next level. Meanwhile,I truly hope that you will give us another opportunity to demonstrate the sophisticated service we are known for and to welcome you back to Mandarin Oriental Bosphorus, Istanbul. Please contact me on your next trip to Istanbul, and I will be happy to assist you with your room booking and ensure you have a flawless stay with us.
by A verified traveler
Posted 8 Mar 2024
Amazing for business and leisure
Comment from Hotel Management
9 Mar 2024 by Esra Yoksulabakan, Hotel Management
Dear Mr Niki,Thank you for sharing your feedback after your stay at Mandarin Oriental Bosphorus,Istanbul. Your kind words about our service are very valuable to us. Please be assured that our team members have been informed of your compliments.Best Regards
by A verified traveler
Posted 19 Oct 2023
Nice
Comment from Hotel Management
24 Oct 2023 by Hotel Team, Hotel Management
Dear Mr. Mohammad,Warm greetings from Mandarin Oriental Bosphorus, Istanbul.We would like to thank you for your feedback regarding your experience. We will be delighted to welcome you back to our unique property. Kind regards
by A verified traveler
Posted 29 Sep 2023
Son derece güzel elegant ve rahat personel profesyonel, iyi yönetilen bir otel
Comment from Hotel Management
29 Sep 2023 by Hotel Reservation Team, Hotel Management
Sait bey, Güzel ve değerli yorumlarınız için teşekkür ederiz. Sizleri tekrar otelimizde ağırlayabilmek dileğiyle.İyi Günler dileriz
by A verified traveler
Heavenly experience
Posted 11 Sep 2023 on HotelsIt was amazing. The staff was outstanding in their efforts to make sure that I was happy during my stay. Very professional; most polite and friendly.
The room was always kept immaculately clean.
Comment from Hotel Management
24 Sep 2023 by Hotel Reservation Team, Hotel Management
Dear Lemane Bridgman, Greetings from Mandarin Oriental Bosphorus IstanbulThank you veru much for your valuable feedback.We look forward to welcoming you soon. Kind regards
by A verified traveler
Posted 14 Jul 2023
Excellent quality
Comment from Hotel Management
2 Aug 2023 by Hotel Guest Relation, Hotel Management
Dear Adela Hamoui,Thank you for your valuable feedback.We look forward to welcoming you back in our unique property soon.Kind Regards
