Ratings based on 432 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Wonderful staff, loved the upgrade and would definitely stay here again
by A verified traveler
Posted 21 Nov 2024
Really enjoyed our stay at the hotel. It was clean, spacious, good breakfast offered.
Comment from Hotel Management
25 Nov 2024 by Guest Relations Department, Hotel Management
Dear Valued Guest,We would like to thank you very for your recent stay at Lionel Hotel Istanbul as well as for your great review.We are so glad to know that you really enjoyed our hotel, our spacious rooms and their cleanliness. It is also great that you enjoyed our delicious and varied breakfast. As you have mentioned on your review, all those services are some of the top features of our hotel that get a lot of praise from almost all of our guests. Once again thank you for your generous assessment. It was and will always be our pleasure to welcome you back to our property each time you visit this wonderful City, Istanbul.With warmest regards,Zara AshyrovaGuest Relations Representative
by A verified traveler
Posted 30 Oct 2024
Awesome experience would recommend to any one
Comment from Hotel Management
4 Nov 2024 by Guest Relations Department, Hotel Management
Esteemed Guest, Thank you so much for your wonderful feedback and top rating; we are truly flattered and grateful. Above all, it gives us great pleasure to see that you had an excellent experience at our hotel. Our team strives to do its best for our esteemed guests, and we hope to have the opportunity to serve you again in the near future. Sincere regards, Zara AshyrovaGuest Relations Representative
by A verified traveler from London
Posted 27 Oct 2024
I will never recommend this property as the bathroom was filthy and the hotel needs an upgrade. Horrible carpets in the hotel.
Comment from Hotel Management
2 Nov 2024 by Guest Relations Department, Hotel Management
Dear Valued Guest,Thank you for staying with us.Once again, we are truly sorry for not being able to assist you regarding your request for a refund for the last night of your stay. As your resevation type was a non-refundable. As you know yourself, from the day you checked in, we really did our utmost in order to reach your satisfaction by upgrading you room to one of our Executive Suite rooms, sending complimentary amenities to your room, and also offering you a room move etc. When we checked on you last time you seemed fine and you stated that everything was great with your stay. Therefore we were truly dissappointed to receive your review on which you are expressing your deep dissatisfaction. However, please accept our sincere apologies for such a bad experience you had during your visit. We believe that you will find greater satisfaction in the other parts of this beautiful City, on your future visits.Sincere regards,Zara AshyrovaGuest Relations Representative
by A verified traveler
Posted 13 Oct 2024
Best Hotel of My Trip – Exceptional Service!
This is hands down the best hotel I stayed at during my trip! The service was absolutely amazing—I’ve never experienced service like this in Turkey. The valet parking team and security staff were incredibly nice, respectful, and spoke English very well. The service felt like more than 5 stars, and they were extremely generous!
The room was very clean and spacious, making it totally worth the money. The only downside is that it’s a bit far from Taksim and Galata Port, but it wasn’t an issue for me since we had a car. Overall, I highly recommend this hotel!
Comment from Hotel Management
14 Oct 2024 by Guest Relations Department, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to share your wonderful feedback with us. We are truly happy to have delivered such a memorable impression on you here at Lionel Hotel Istanbul. It was great to read that you found our services to be exceptional. Thank you so much. We would like to assure you of our best efforts at all times. Your kind words regarding our valey and security team have been immediately shared with them.Location-wise, we are glad that our location was not an issue for you and that you had your own car to navigate in this beautiful City, Istanbul. Nothing can be more gratifying than the feedbacks of our valuable guests like yourself.We certainly look forward to welcoming you back to our hotel in the not too distant future and remainwith our warmest wishes,Zara AshyrovaGuest Relations Representative
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Guest Relations Department, Hotel Management
Dear Valued Guest, We would like to thank you very much for staying at Lionel Hotel Istanbul. While we are truly dissapointed to see that we were unable to meet your expectations at all, we would very much like to know the causes of your dissatisfaction in order to make necessary improvements. We would be really grateful to receive any feedback from you. Please do not hesitate to contact us anytime. We would like to assure you of our best service and efforts on your future visits and hope to have the opportunity of welcoming you back in order to remedy all the inconveniences you may have had during your stay at our hotel.Sincere regards,Zara AshyrovaGuest Relations Representative
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Guest Relations Department, Hotel Management
Dear Valued Guest, Thank you for evaluating our hotel. And while we are truly dissapointed to see that we were unable to meet your expectations, we would very much like to know the causes thereof in order to make necesary improvements. We would be grateful if you could contact us and share your remarks or suggestions with us. We hope we can have the opportunity of welcoming you back in order to demonstrate our best services. Sincerely,Zara AshyrovaGuest Relations Representative
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Guest Relations Department, Hotel Management
Dear Valued Guest, Thank you very much for taking the time to rate our hotel. We hope to have the pleasure of welcoming you back soon and will strive to earn your top points on that occasion! Sincerely, Zara AshyrovaGuest Relations Representative
by A verified traveler
Posted 21 Sep 2024
This is nice place for standing
Comment from Hotel Management
23 Sep 2024 by Guest Relations Department, Hotel Management
Dear Valued Guest, We truly appreciate your kind words and strong rating of our hotel. Thank you! It was great to see that you liked and enjoyed our hotel. We look forward to the pleasure of hosting you again soon. Sincere regards, Zara AshyrovaGuest Relations Representative
by A verified traveler
Posted 5 Sep 2024
I had to fight for the vip access perks and did not get upgrade or bottle of drink. They even lied to Expedia saying they did give it to me when they refused and it was recorded in my chat with Expedia. Very dishonest people. Ruined my holiday
Comment from Hotel Management
11 Sep 2024 by Front Office Team Leader Emre BİLGİ, Hotel Management
Dear guest,Please accept our apologies again for your negative experience. We sent you a drink after the check-in day, but since you were not in your room, we could not enter the room. We will be happy to see you again to provide you with a better experience.Best regards,Front Office Team
