Ratings based on 802 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lahore
Posted 21 Nov 2024
Nice property but location is slightly off
Comment from Hotel Management
23 Nov 2024 by Özge Gündal, Hotel Management
Dear Faiz ul Rehman,Thank you for choosing to stay with us and for taking the time to share your feedback. We’re delighted to hear that you had such a positive experience and found our property to be excellent.It is always a pleasure to receive such encouraging comments, as it motivates our entire team to continue providing the high-quality service and atmosphere that our guests expect and enjoy.Your satisfaction is our top priority, and we’re so glad that your time with us met your expectations. Should you have any further feedback or specific aspects of your stay you would like to share, we are always here to listen.Thank you once again, and we look forward to welcoming you back in the future.Sincerely, Özge Gündal Guest Relations Supervisor
by A verified traveler
Posted 16 Nov 2024
Excellent
Comment from Hotel Management
17 Nov 2024 by Özge Gündal, Hotel Management
Dear Mr. Bolivar,Thank you for choosing to stay with us and for taking the time to share your feedback. We’re delighted to hear that you had such a positive experience and found our property to be excellent.It is always a pleasure to receive such encouraging comments, as it motivates our entire team to continue providing the high-quality service and atmosphere that our guests expect and enjoy.Your satisfaction is our top priority, and we’re so glad that your time with us met your expectations. Should you have any further feedback or specific aspects of your stay you would like to share, we are always here to listen.Thank you once again, and we look forward to welcoming you back in the future.Sincerely, Özge Gündal Guest Relations Supervisor
by A verified traveler
Posted 7 Nov 2024
Great service, convenient location, excellent facilities
Comment from Hotel Management
9 Nov 2024 by Cem Yurdakan, Hotel Management
Dear Bahadir,Thank you for choosing to stay with us and for taking the time to share your feedback. We’re delighted to hear that you had such a positive experience and found our property to be excellent.It is always a pleasure to receive such encouraging comments, as it motivates our entire team to continue providing the high-quality service and atmosphere that our guests expect and enjoy.Your satisfaction is our top priority, and we’re so glad that your time with us met your expectations. Should you have any further feedback or specific aspects of your stay you would like to share, we are always here to listen.Thank you once again, and we look forward to welcoming you back in the future.Sincerely,Cem YurdakanAssistant Front Office Manager
by A verified traveler
Posted 2 Nov 2024
Excellent property
Comment from Hotel Management
3 Nov 2024 by Cem Yurdakan, Hotel Management
Dear Usman Javed,Thank you for choosing to stay with us and for taking the time to share your feedback. We’re delighted to hear that you had such a positive experience and found our property to be excellent.It is always a pleasure to receive such encouraging comments, as it motivates our entire team to continue providing the high-quality service and atmosphere that our guests expect and enjoy.Your satisfaction is our top priority, and we’re so glad that your time with us met your expectations. Should you have any further feedback or specific aspects of your stay you would like to share, we are always here to listen.Thank you once again, and we look forward to welcoming you back in the future.Sincerely,Cem YurdakanAssistant Front Office Manager
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Cem Yurdakan, Hotel Management
Sayın Necdet,Le Meridien Istanbul Etiler'de konakladığınız ve geri bildiriminizi bizimle paylaştığınız için teşekkür ederim.Misafir memnuniyeti bizim için çok önemlidir.Sizden aldığımız geri bildirimler, hizmet kalitemizi iyileştirmemize yardımcı olmaktadır. Her konuk deneyimini en iyi şekilde sunmak için sürekli çalışıyoruz.Bizi tercih ettiğiniz için tekrar teşekkür ederim. Bir sonraki ziyaretinizde sizi yeniden ağırlamaktan mutluluk duyacağız.Saygılarımla,Cem YurdakanÖn Büro Müdür Yardımcısı
by A verified traveler
Posted 2 Sep 2024
Great location, room, and view
Comment from Hotel Management
2 Sep 2024 by Cem Yurdakan, Hotel Management
Dear Ola,Thank you for taking the time to share your feedback and for staying with us. We are pleased to hear that you had an overall positive experience.We strive to provide the best service possible, and your feedback is invaluable to us. If there are any specific areas where you feel we can improve or any additional comments you would like to share about your stay, we would greatly appreciate hearing from you. Your insights help us to continually enhance our services and ensure that every guest has an exceptional experience. We respect and take your feedback seriously, and we are committed to making any necessary improvements based on your suggestions.Thank you once again for your stay and for sharing your thoughts with us. We look forward to welcoming you back in the near future.Sincerely,Cem YurdakanAssistant Front Office Manager
by A verified traveler
Posted 19 Aug 2024
Poor house keeping and management. Urine stains in the bathroom from previous guest.
Comment from Hotel Management
20 Aug 2024 by Emre Buyukbal, Hotel Management
Dear Mr. Javier,Thank you for bringing this to ur attention,As we mentioned in our previous response, we are deeply sorry for the cleanliness issues you experienced. We are taking the necessary actions to ensure this does not happen again.You are very important to us, and we are committed to making the rest of your stay exceptional.Thank you for your understanding.Best Regards,Emre BuyukbalFront Office Manager
by A verified traveler
Posted 19 Aug 2024
Very poorly managed. Often dirty. Managment won’t solve issues.
Comment from Hotel Management
20 Aug 2024 by Emre Buyukbal, Hotel Management
Dear Mr. Javier,Thank you very much for sharing your feedback.We are truly sorry to hear that we were unable to meet your expectations in resolving the issues you encountered. Your satisfaction is incredibly important to us, and we never want to lose you as a guest. Therefore, we will do our utmost to ensure that the rest of your stay is pleasant. Please believe that we always strive to do our best and beyond.Thank you for your understanding.Regards,Emre BuyukbalFront Office Manager
by A verified traveler
Posted 19 Aug 2024
Dirty. Mould and urine stains. Passive management. Shocking. Shame because building is nice, but very poorly managed
Comment from Hotel Management
20 Aug 2024 by Emre Buyukbal, Hotel Management
Dear Mr Javier,We are truly sorry to hear about the unacceptable conditions you encountered during your stay. This is far below the standard of cleanliness and service we strive to provide, and we deeply regret the discomfort and disappointment you experienced.Please know that we are taking immediate action to address these issues. Your feedback is invaluable to us, and we will use it to make necessary improvements to ensure this does not happen again.Thank you for bringing this to our attention. We wiil do our best to provide you with the exceptional experience you deserve.Best Regards,Emre BüyükbalFront Office Manager
by A verified traveler
Posted 16 Aug 2024
Nice property with poor management. Refuse to compensate for damaged laundry. Inefficient restaurant (takes forever), mould in some bathrooms, lifts that gets stuck but doesnt get taken out of service before they are fully fixed, outside windows permanently dirty to the point where you can’t hardly see, even if there is a fake note in the room saying that windows will be cleaned ‘today’ (always says today). Le Meridien brand let down by very poor management.
Comment from Hotel Management
17 Aug 2024 by Cem Yurdakan, Hotel Management
Dear Javier,Thank you for sharing your feedback about your recent stay. We truly value your Marriott Bonvoy membership and your comments.I’m very sorry to hear that your experience did not meet our standards. Regarding the issue with your laundry, our investigation revealed that we did not receive the piece of clothing you mentioned. I apologize for any confusion and inconvenience this may have caused.Concerning the window cleaning, because our hotel is a high-rise building, window cleaning is carried out by specialized teams and can take up to two weeks to complete. I understand that dirty windows may have affected your experience, and I apologize for this.We are also sorry for the issues you experienced with our restaurant service, the condition of some bathrooms, and the lifts. Your feedback is important to us, and we are taking steps to address these concerns.Thank you again for your comments. We hope to have the opportunity to improve your experience in the future.Sincerely,Cem YurdakanAssistant Front Office ManagerLe Méridien Istanbul Etiler
