Ratings based on 433 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Perfect location, great communication (English and Spanish) we felt very secure and everything is near. The breakfast was great too.
Comment from Hotel Management
11 Nov 2024 by Innova Sultanahmet, Hotel Management
Dear Guest, We cannot thank you enough for the time you have taken to complete this review regarding your recent stay and your experience at the Innova Hotel Sultanahmet and Spa Center. We strongly believe that such nice comments give us strength and guidance to keep up the good work. We would also like you to know that we have noted your feedback regarding the negative aspects and that we will take the necessary steps to improve it. We would like to thank you once more for your nice comments. All of the team look forward to welcoming you back. Until the next time, we wish you all the best! With Warmest Regards, Innova Hotel Sultanahmet
by A verified traveler
Posted 4 Oct 2024
Great location and a fabulous view from the restaurant!
Comment from Hotel Management
5 Oct 2024 by Guest Relations Manager, Hotel Management
Dear Guest,We cannot thank you enough for the time you have taken to complete this review regarding your recent stay. We are thrilled that it had been thoroughly an enjoyable stay with us and we exceeded your expectations. Please rest assured that this is your home. It would be our pleasure to have you return and we hope it is very soon. Warm regards, The Team at Innova Hotel Sultanahmet
by A verified traveler
Posted 2 Oct 2024
Clean and nice staff, beautiful room.
Comment from Hotel Management
3 Oct 2024 by Guest Relations Manager, Hotel Management
Dear Guest,Many thanks for taking the time to leave your wonderfull feedback following your recent stay with us at Innova Hotel Sultanahmet. We strongly believe that such nice comments give us strength and guidance to keep up the good work. Again we thank you for your nice comments. All of the team look forward to welcoming you back. Until the next time, we wish you all the best! With Warmest Regards, Innova Hotel Sultanahmet
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Wahaha,Thank you very much for your generous rating.Thank you for choosing us during your Istanbul trip.Best Regards,Innova Sultanahmet Hotel Management
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Elizabeth,Thank you very much for your generous rating.Thank you for choosing us during your Istanbul trip.Best Regards,Innova Sultanahmet Hotel Management
by A verified traveler
Posted 3 Aug 2024
The staff was very helpful and the property was very clean. However, I paid quite a bit extra for a 'sea-view' room and was given a 'tree-view' room. So disappointed. The hotel was not full so I asked why we were not given a different room. I was told it was because we wanted two twin beds (which was given as an option). Well, in that case, give me the price for a non-sea-view room, or move the beds around!
The breakfast was beautiful. The restaurant is located on the 6th floor and has amazing views of the sea. Unfortunately, when we went there around 3pm it was so hot we could not enjoy our time. I guess the cost of AC in the restaurant is too much for them. I would stay there again, but not in room 502. They said they asked the city to trim the tree, but the city did not. Not my fault.
Comment from Hotel Management
5 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Sonja,Hope this finds you well and greetings from our beloved city.Many thanks for taking the time to leave your feedback following your recent stay with us.We have a variety of room categories If we would have been aware about this inconvenience we would have changed your room immediately with pleasure.We appreciate receiving constructive feedback from our guests, even if it is of a critical nature, as this is the only way we can truly assess our guests’ needs, and continuously improve the luxury service we aim to provide. Thus please be assured that we have taken note of your comments and they have been passed on to the related departments. Warm Regards,
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Alex,First of all, we would like to thank you very much for choosing to stay at Innova Hotel Sultanahmet and taking the time to rate our hotel.We do hope to welcome you back in our hotel.Yours sincerely,
by A verified traveler
Posted 21 Jul 2024
The hotel is in excelent conditions, the breakfast is very good, is situated in a safe and very central area. Very frendly staff. I recommend.
Comment from Hotel Management
22 Jul 2024 by Guest Relations Manager, Hotel Management
Dear Loredana,Many thanks for taking the time to leave your wonderfull feedback following your recent stay with us at Innova Hotel Sultanahmet. We were absolutely delighted that you enjoyed our central location, our breakfast service and found the staff friendly.We are truly grateful for your kind recommendation of our hotel to another traveler.We strongly believe that such nice comments give us strength and guidance to keep up the good work.Again we thank you for your nice comments. All of the team look forward to welcoming you back.Until the next time, we wish you all the best!With Warmest Regards,Innova Hotel Sultanahmet
by A verified traveler
Posted 13 Jul 2024
Comment from Hotel Management
2 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Loreta,Thank you very much for your generous rating.Thank you for choosing us during your Istanbul trip.Best Regards,Innova Sultanahmet Hotel Management
by A verified traveler
Posted 7 Jul 2024
Excellent location 3 minute walk from T1 tramway station.
Clean room, shower, sheets.
Daily house keeping.
Great daily breakfast at top floor.
Modern elevators available most of the time but can lag by a minute during high demand.
Very helpful staff reachable 24/7 by phone.
Whenever A/C goes off you need to call the front desk to turn it back on.
Comment from Hotel Management
12 Jul 2024 by Guest Relations Manager, Hotel Management
Dear Mourad,We cannot thank you enough for the time you have taken to complete this review regarding your recent stay. We are thrilled that it had been thoroughly an enjoyable stay with us and we exceeded your expectations. Please rest assured that this is your home. It would be our pleasure to have you return and we hope it is very soon.Warm regards, The Team at Innova Hotel Sultanahmet
