Ratings based on 1,318 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Toilets did not flush. Reported 3 times. Fixed twice. Still toilet not worked.
Comment from Hotel Management
18 Nov 2024 by Mediha, Hotel Management
Dear Adnane,Thank you for taking the time to share your comments with us.Your observations and criticisms will be shared with the employees during our guest experience trainings, and I have shared the comment about your accommodation with the Technical Department Chef.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may requireBest regardsMediha
by A verified traveler
Posted 1 Nov 2024
We got food poisoning from the restaurant. The room was clean and beds were nice. Staff were lovely. We have been so sick for days from the room service we ordered so it ruined the stay.
Comment from Hotel Management
18 Nov 2024 by Mediha, Hotel Management
Dear Andrew,Thank you for taking the time to share your comments with us. We would like to state that we are sorry for the situation you are experiencing, but all our products are regularly inspected by our food engineers and relevant inspection companies. No findings were found as a result of the inspection.For your information, we hope to welcome you again at our hotel.Best Regards,
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
20 Nov 2024 by Mediha, Hotel Management
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best Regards
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
20 Nov 2024 by Mediha, Hotel Management
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best Regards
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
20 Nov 2024 by Mediha, Hotel Management
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best Regards
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
20 Nov 2024 by Mediha, Hotel Management
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best Regards
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
20 Nov 2024 by Mediha, Hotel Management
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best Regards
by A verified traveler
Posted 4 Oct 2024
Excellent Hotel
Comment from Hotel Management
8 Oct 2024 by Mediha, Hotel Management
Dear Elif,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best RegardsMediha
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
20 Nov 2024 by Mediha, Hotel Management
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best Regards
by A verified traveler from Fontana
Posted 30 Sep 2024
Comment from Hotel Management
20 Nov 2024 by Mediha, Hotel Management
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best Regards
