Ratings based on 972 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fairfax
Posted 23 Nov 2024
Great location, service and nice facilities
by A verified traveler
Posted 21 Nov 2024
Great staff., horrible internet
Comment from Hotel Management
21 Nov 2024 by Saba Rasouli General Manager, Hotel Management
Dear William,Thank you for your feedback! We’re glad to hear you had a positive experience with our staff.Regarding the internet, we’d like to clarify that there are no issues with our connection. According to regulations in Turkey, each guest is required to use their own IP address for internet access. This means that you must log in with your own credentials each time you connect. As a result, your device may require re-login after it is turned off or disconnected.We understand this may be inconvenient, but please note that this is not an issue specific to our hotel, but a requirement set by the regulations. We appreciate your understanding and hope to welcome you again soon!Best Regards
by A verified traveler
Posted 18 Nov 2024
Very good staff and service. Clean rooms.
Comment from Hotel Management
21 Nov 2024 by Saba Rasouli General Manager, Hotel Management
Dear Shbhdev,Thank you for your kind words! We’re delighted to hear that you were happy with our staff, service, and cleanliness. We look forward to hosting you again in the future!Best Regards
by A verified traveler
Posted 17 Nov 2024
Очень удобное расположение отеля. Все достопримечательности центра в пешей доступности. Отель небольшой. уютный. Все необходимое для проживания есть ( полотенца. чайник. ванные принадлежности). Красивый вид с балкона.
Из минусов хотелось бы отметить плохую шумоизоляцию ( соседи ходили. разговаривали до поздней ночи и все было слышно плюс постоянное открывание дверей соседних номеров также эхом отражается в твоем номере). У меня был номер для не курящих. но на соседнем балконе когда курили-запах был и у меня в номере.
Comment from Hotel Management
21 Nov 2024 by Saba Rasouli General Manager, Hotel Management
Дорогой Коран,Спасибо за ваш отзыв! Мы рады, что вам понравилось расположение отеля и комфорт номеров. Извините за неудобства, связанные с шумом. Если бы вы сообщили нам о проблемах с соседями во время вашего пребывания, мы обязательно приняли бы меры и сделали необходимые замечания. Мы также хотим подчеркнуть, что все наши номера — для некурящих. Однако мы терпимо относимся к гостям, которые курят на балконе. Спасибо за понимание, и надеемся увидеть вас снова!С наилучшими пожеланиями
by A verified traveler
Posted 16 Nov 2024
Very near and walkable to the major historical attractions in Istanbul. Parking is not convenient but taxi is easy to find especially if you have the Uber app at a fair price. It was only 300 TL to the Galataport. If you have a sea view room, ask for at least the 3rd story because buildings will block most of your view if it is any lower. The green and red tour packages available at the hotel are quite good and affordable and they will pick you up.
Comment from Hotel Management
17 Nov 2024 by Saba Rasouli General Manager, Hotel Management
Dear Jimmy,Thank you for sharing your detailed feedback! We delighted to hear you enjoyed the convenience of our location and the ease of finding transportation, especially with the Uber app. We’d also like to mention that our sea view rooms start from the 2nd floor, offering beautiful, unobstructed views of the water. Your recommendation about higher floors is still a great tip for an even more panoramic experience. We’re glad you found the green and red tour packages worthwhile and convenient with the hotel pickup option. We look forward to welcoming you back for another memorable stay in Istanbul!Best Regards
by A verified traveler from Austin
Posted 12 Nov 2024
Very nice dealing with Customers
Comment from Hotel Management
17 Nov 2024 by Saba Rasouli General Manager, Hotel Management
Dear Wadi,Thank you so much for your kind words and perfect rating! We delighted to know you appreciated our customer service. It was a pleasure having you, and we look forward to welcoming you again!Best Regards
by A verified traveler
Posted 11 Nov 2024
The room was small but perfect for me and the bed was extremely comfortable!
Comment from Hotel Management
17 Nov 2024 by Saba Rasouli General Manager, Hotel Management
Dear Tammy, Thank you so much for your wonderful feedback and perfect rating! We’re thrilled to hear that you found the room cozy and the bed extremely comfortable. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay!Best Regards
by A verified traveler
Posted 5 Nov 2024
If you’re on a budget, this is a great hotel to stay in Old Town Istanbul. I am sure there are other great boutique hotels around the area but this hotel is located in a quiet corner of Old Town. Far from the maddening tourist crowd.
The rooms are adequate in size. Bathrooms are small but in need of an update and reno. The general area is clean. Breakfast spread is great and their coffee machine is fantastic.
The hotel lobby, while it is small, is too crowded with too many chairs. A lounge sofa pushed to the wall would have freed space and create a larger lobby. Their recycling bins are on the front entrance (WHY?!), TV on the wall (again, WHY?! A nice painting of Istanbul will suffice.) Hotel lobbies should be inviting and easy on the eyes. A well kept hotel lobby makes great impressions.
The downside of our stay was check-in. The job of the front desk staff is to get your guests to their rooms as quickly as possible upon check-in. The staff was nice but instead of giving us our room key cards, he took so much time selling us Hamam and tickets to sights. We were tired coming from a very long flight. A simple line, “If you need information on sights and Hamam, please don’t hesitate to ask me.”, would have suffice.
Other than that, our stay was okay.
Comment from Hotel Management
21 Nov 2024 by Saba Rasouli General Manager, Hotel Management
Dear Glen,Thank you for sharing your thoughts and for choosing our hotel for your stay in Old Town Istanbul. We’re glad to hear you appreciated the quiet location, the breakfast spread, and the coffee machine!We also appreciate your constructive feedback regarding the room size, bathroom, and the hotel lobby. We’ll take your suggestions into account as we continue to improve the guest experience. Your point about the lobby furniture is noted, and we’ll definitely consider how we can make the space more inviting and functional.Regarding the recycling bins, we understand your concern. However, as part of the regulations set by the management guidelines for hotels in Turkey, we are required to place them at the entrance. We appreciate your understanding on this matter.Regarding check-in, we apologize for the delay you experienced. We understand that after a long flight, guests just want to relax and get to their rooms quickly. Your comment will help us improve our check-in process, ensuring that future guests have a more seamless arrival.Overall, we’re glad your stay was okay, and we hope to have the opportunity to welcome you again in the future. Thank you once again for your valuable feedback!Best Regards
by A verified traveler
Posted 3 Nov 2024
It was a pleasure staying at Saba Sultan hotel. We loved the view of Bosporus from our window. Sitting on the balcony sipping tea watching the ships go by and the city skyline on the Asian side was the highlight of our stay. We took some great pictures from the balcony, especially at the dawn and dusk. The entire hotel staff was outstanding, not only speaking impeccable English but very polite and courteous, always ready to help. Thank you all very much for making this a memorable trip!
Comment from Hotel Management
17 Nov 2024 by Saba Rasouli General Manager, Hotel Management
Dear Arif,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the Bosporus view from your room and had such a memorable experience watching the ships and city skyline. It’s great to know that our staff made your stay even more enjoyable with their hospitality. We truly appreciate your kind words and hope to welcome you back to Saba Sultan Hotel for another unforgettable stay!Best regards,
by A verified traveler
Posted 2 Nov 2024
Very nice hotel.
Comment from Hotel Management
21 Nov 2024 by Saba Rasouli General Manager, Hotel Management
Dear Tianwen,Thank you for your kind words! We’re so glad you enjoyed your stay at our hotel. We look forward to welcoming you back in the future!Best Regards
