Ratings based on 730 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
No parking in the area, Police will not allow the cars to come in front of the hotel even though we had a paper from the hotel to allowing us. Everyone is rude, WiFi is very slow and works only 2 hours a day. I don’t recommend this place at all.
Comment from Hotel Management
27 Oct 2024 by gs, Hotel Management
Dear Guest,First of all, thank you for choosing our hotel and sharing your valuable opinion with us. We apologize to you for not being able to satisfy you and for not being able to intervene in time to problems that make you unhappy. We will be taking these details as a reference to increase our service quality. If we can have the chance to see you among us again, you will be very happy.Warm Regards,Kemal ErgulHolidayinn Istanbul Old CityGuest Experience Champion
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Guest Experience Champion, Hotel Management
Dear Valued Guest,We are very pleased to read that you had a comfortable stay with us and that you were impressed with our hotel. We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul. Best RegardsHoliday Inn Istanbul Old City
by A verified traveler from dhaka
Posted 18 Oct 2024
Hotel is clean. We must say that hotel staff was very well-behaved. Room is small. Very limited amenities in bathrooms.
Comment from Hotel Management
19 Oct 2024 by Guest Experience Champion, Hotel Management
Dear Valued Guest,We are very pleased to read that you had a comfortable stay with us . We highly appreciate your wonderful feedback and we hope to welcome you back again when your travels bring you back to Istanbul.Kind Regards Holiday Inn Istanbul Old City
by A verified traveler
Posted 17 Oct 2024
No wifi. Room faced garbages
Comment from Hotel Management
18 Oct 2024 by gs, Hotel Management
Dear Guest,First of all, thank you for choosing our hotel and sharing your valuable opinion with us. We apologize to you for not being able to satisfy you and for not being able to intervene in time to problems that make you unhappy. We will be taking these details as a reference to increase our service quality. If we can have the chance to see you among us again, you will be very happy.Warm Regards,Kemal ErgulHolidayinn Istanbul Old CityGuest Experience Champion
by A verified traveler
Posted 7 Oct 2024
the location is good close to touristic areas. the management employees were great very helpful and friendly, especially Mr. Erdal the day shift receptionist was the best.
BUT the room cleaning was awful a lot of dust under the bed. in addition to discovering missing cigarette packs and someone stealing a good amount from my roommate's whisky bottle.
Comment from Hotel Management
8 Oct 2024 by gs, Hotel Management
Dear Valued Guest,Thank you for sharing your wonderful satisfaction comment about our hotelWe would like to inform you that we will be pleased to welcome you again at our hotel on your next trip.Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City
by A verified traveler
Posted 5 Oct 2024
The staff were knowledgable, helpful with tour guide booking and local info.
Dietary requirements, best let them know night before to avoid breakfast queues.. really nice people
Comment from Hotel Management
5 Oct 2024 by Guest Experience Champion, Hotel Management
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Kemal ErgulGuest Experience ChampionHoliday Inn Istanbul Old City
by A verified traveler
Posted 14 Sep 2024
The staff were very nice and tried hard to fix some of the issues. The room looked great and the bed was comfortable but it was dirty. I had dropped something on the floor and realized under the bed was never swept. Like 2-3 inches of yuck. The bathroom was nice but the shower was dangerous. The shower floor was slippery and had a crack in it and would bleed out black stuff. I ended up putting a towel down so I wouldn't fall. The aircon was not cold. It was like 80-85' in my rm and only cooled off after sun went down. Finally, the wifi was very spotty. Most times had to go to lobby to do computer work. However, I was offered another room but I did not like the location and it was smaller and no difference in rm temp. On the plus side: I could wash my shirts and they would dry by the time I returned for the day. A small grocery across street offered toiletries, fruit, drinks and candy. Hotel walking distance (10-15min walk) to Bizarre and sites, tram station very close and it was safe with a descent breakfast buffet/omelet in am. The gym and lobby area were clean and actually cooler then my room.
Comment from Hotel Management
15 Sep 2024 by Guest Experience Champion, Hotel Management
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Guest Experience Champion, Hotel Management
Dear Our Guest,Thank you very much for sharing your valuable review here about our hotel. It is a great pleasure to read that you enjoyed staying in our hotel and went home with memorable moments from Istanbul.Your feedback is very important to us as our guest satisfaction is our main priority. So please be assured that your comments have been shared with related department. These comments are precious for us, as we always strive to get better. Thank you once again.We would love to welcome you back here again on your upcoming tripsWarm Regards,Holiday Inn Istanbul Old City
by A verified traveler
Posted 29 Aug 2024
I have stayed in this property multiple times. staff are extremly well trained, professional and more so go out of their way to help. the service is unmatchable. me and my family have no reason to stay elsewhere especially the cost of rooms are relatively speaking lot less than similare hotels. highly recommend this place specially if you are a first timer in Istanbul.
Comment from Hotel Management
30 Aug 2024 by Guest Experience Champion, Hotel Management
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Guest Experience Champion, Hotel Management
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ISTANBUL - OLD CITY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Istanbul Old City.Sincerely,Kemal Ergul Guest Experience ChampionHoliday Inn Istanbul Old City
