Grand Makel Hotel Topkapi (Istanbul) Hotel Review

4 out of 5

by A verified traveler

Posted 20 Dec 2024

Comment from Hotel Management

23 Dec 2024 by Mustafa Çalışkan, Hotel Management

Dear Othmane Habbouli,Thank you for your wonderful review of Grand Makel Hotel Topkapı! Such reviews as yours inspire us to keep the standards high and to make our guests' accommodation pleasant and comfortable. We are glad that you enjoyed your stay and hope to see you again very soon.Best RegardsMustafa ÇalışkanAsst. Manager of Online Sales & Reservation

4 out of 5

by A verified traveler

Posted 8 Dec 2024

Excellent Customer Service the staff are so friendly, especially the front desk the lady with a charming smile on her Nasim with always welcoming

Comment from Hotel Management

9 Dec 2024 by Mustafa Çalışkan, Hotel Management

Dear Naveed Sultani,We are thankful for your comments and the time taken to post them.I am delighted to hear that our services met your expectations. I will ensure that your feedback is shared with the team, this will motivate us to keep working for our ultimate goal, service excellence indeed.I look forward to welcome you back in not a too distant future to Grand Makel Hotel.Best RegardsMustafa ÇalışkanAsst. Manager of Online Sales & Reservation

1 out of 5

by A verified traveler

Not satisfied

Posted 7 Oct 2024 on Hotels

Reception wouldn’t leave are luggage at the reception for a little bit and didn’t bring it up to are rooms either. also beds were very small and ac didn’t work to well

Comment from Hotel Management

7 Oct 2024 by Mustafa Çalışkan, Hotel Management

Dear Mohammad,Thank you for taking the time to share your feedback. While I wish you had a better experience.Due to security procedures, we cannot keep the luggage of our valued guests after check-out.Based on our conversation with the technical service and front office staff, we were informed that you were assisted during check-in and that there was no problem in the operation of your air conditioner. Although your reservation was for one large bed, you were given with two single beds 1 room because you said you would not sleep in the same bed as two men.Our single rooms are of standard sizes.Kind Regards

5 out of 5

by A verified traveler

Posted 15 Aug 2024

I recently had the pleasure of staying at Grand Makel Hotel and I can't say enough good things about the experience. From the moment I arrived, I was greeted with warm smiles and a genuine sense of hospitality that set the tone for my entire stay. The hotel itself is beautifully maintained, with elegant decor and comfortable accommodations that made me feel right at home. My room was spotless, spacious, and well-appointed with all the amenities I could ask for. The attention to detail in the design and cleanliness was truly impressive. What really stood out, however, was the exceptional service provided by the staff. Every member of the team went above and beyond to ensure my stay was perfect. Whether it was the front desk staff, housekeeping, or the concierge, everyone was attentive, friendly, and eager to assist with any request. Their dedication to providing top-notch service truly made my stay memorable. The location of the hotel was also ideal, with easy access to local attractions and dining options. I appreciated the recommendations from the concierge, which led me to some fantastic local experiences. Overall, my stay at Grand Makel Hotel was outstanding, and I would highly recommend this hotel to anyone looking for a comfortable, welcoming, and well-located place to stay. The staff's commitment to excellence made all the difference, and I look forward to returning in the future.

Comment from Hotel Management

30 Sep 2024 by Mustafa Çalışkan, Hotel Management

Dear Helnaz Najjarzadeh Shiraz,Thank you for your wonderful review of Grand Makel Hotel Topkapı! Such reviews as yours inspire us to keep the standards high and to make our guests' accommodation pleasant and comfortable. We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards

5 out of 5

by A verified traveler

Posted 13 Aug 2024 on Hotels

Comment from Hotel Management

30 Sep 2024 by Mustafa Çalışkan , Hotel Management

Sayın Ramazan Bey,Grand Makel Hotel Topkapı hakkındaki harika yorumunuz için teşekkür ederiz! Sizinki gibi değerlendirmeler, standartları yüksek tutmamız ve konuklarımızın konaklamalarını keyifli ve konforlu hale getirmemiz için bize ilham veriyor. Konaklamanızdan memnun kalmanıza sevindik ve sizi çok yakında tekrar görmeyi umuyoruz.Saygılarımla

3 out of 5

by A verified traveler

Posted 13 Aug 2024 on Hotels

Comment from Hotel Management

4 Oct 2024 by Mustafa Çalışkan, Hotel Management

Sayın Hikmet Yiğitdoğan,Geri bildiriminizi paylaşmaya zaman ayırdığınız için teşekkür ederiz.Grand Makel Otel'deki konaklamanızın beklentilerinizi karşılamadığını öğrenmekten üzüntü duydum. Yapıcı geri bildiriminiz not edildi ve ekiple paylaşıldı ve hizmetlerimizin iyileştirilmesi için kullanılacaktır.Sizi yakında tekrar ağırlamayı sabırsızlıkla bekliyoruz..Saygılarımla

5 out of 5

by A verified traveler

Posted 9 Aug 2024 on Hotels

Comment from Hotel Management

4 Oct 2024 by Mustafa Çalışkan, Hotel Management

Dear Carl Ashwin,Thank you for your wonderful review of Grand Makel Hotel Topkapı! Such reviews as yours inspire us to keep the standards high and to make our guests' accommodation pleasant and comfortable. We are glad that you enjoyed your stay and hope to see you again very soon.Best RegardsMustafa ÇalışkanAsst. Sales Manager of Online & Reservation

1 out of 5

by A verified traveler

Posted 19 Jun 2024

DO NOT STAY HERE!! The AC did not work and when I asked the staff they just ignored me . The breakfast bar is disgusting and it is not a 5 star hotel!!

3 out of 5

by A verified traveler